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How to change your login details

Find out how to change your login details if you:

Already changed your login details?

We’ve changed the way you log in to your account

You will no longer use an ID number and PIN to log in to your account.

Instead, you will log in using an email address and password.

You will need to update your details before booking classes, gym workouts and sports courts at Leisure World.

We’ve done this to make it quicker and easier for you to remember your login details.

How to update your login details on the website

  1. Visit leisureworldmembership.leisurecloud.net/Connect/MRMLogin.aspx.
  2. Select forgotten your password.
  3. Enter the email address your account is registered to. This will be the address we use to contact you about your account and send booking confirmations.
  4. We will email you instructions to set your password.
  5. To set a password, you will need your seven-digit ID number. You can find your ID number:
    • in the email we recently sent to the email address your account is registered to.
    • in your welcome email or online booking confirmation.
    • on the paper card we gave to you, if you joined in person at one of our centres.
  6. You will now be able to log in to your account using your email address and new password.

How to update your login details on the app

  1. Visit leisureworldmembership.leisurecloud.net/Connect/MRMLogin.aspx.
  2. Select forgotten your password.
  3. Enter the email address your account is registered to. This will be the address we use to contact you about your account and send booking confirmations.
  4. We will email you instructions to set your password.
  5. To set a password, you will need your seven-digit ID number. You can find your ID number:
    • by opening your app, tapping the menu icon and selecting ‘Account’
    • in the email we recently sent to the email address your account is registered to
    • in your welcome email or online booking confirmation
    • on the paper card we gave to you, if you joined in person at one of our centres
  6. To make new bookings using the app, you will need to log out and log in again using your new login details.

How to update different accounts registered to the same email address

In some cases, more than one account will be registered to the same email address.

If this applies to you, you will receive a separate email for every account. Each email contains the unique ID number for the person the email is addressed to.

You must use your unique ID number to update your login details.

Leisure World