Terms and Conditions

Leisure World (incl. Colchester Sports Park) General Terms and Conditions of Use – All Sites 

• All information you provide must be accurate and you must not knowingly provide false information when signing up to any of our systems or carrying out transactions with us.
• If we have any reason to believe any information provided is false or incorrect, we may request proof.
• Any inaccurate personal information provided may result in termination of your Leisure Card and/or Lifestyles membership or other account with us.
• You must comply with all the terms and conditions of use, area specific rules, bookings and cancellation policies (available on our website).
• All products/services must be paid for in advance, unless other specific rules apply.
• Leisure World reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary.
• Leisure World reserves the right to offer promotions to new bookings only without notice and will not offer any discount or promotion to existing bookings.
• Leisure World reserves the right to close facilities for any reason if we deem it necessary.
• Leisure World reserves the right to refuse custom, for any reason, if we deem it necessary.
• Leisure World reserves the right to remove/ban anyone from our premises, for any reason, if we deem it necessary.
• Leisure World reserves the right to change or cancel any offers or schemes without notice.
• Leisure World reserves the right to open and clear lockers left occupied overnight.

Please see Membership Terms and Conditions here

See our Eligibility Criteria information sheet. 

Juniors and teens at the gym

1. This voucher cannot be exchanged for cash.
2. Vouchers will not be refunded.
3. This voucher may be exchanged for goods of a higher value on payment of the difference.
4. Change to the value of £10 or more will be given in vouchers.
5. Leisure World, Colchester Sports Park and Aqua Springs Spa reserves the right not to accept damaged or defaced
   vouchers.
6. Leisure World, Colchester Sports Park and Aqua Springs Spa accepts no responsibility for vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers.
7. All vouchers must be produced upon arrival. If a voucher is not produced an alternative method of payment must be made.
   General terms and conditions for the Centre apply.
8. Vouchers are valid for 12 month from date of purchase.
9. This voucher must be redeemed by the expiry date shown.
10. Expired vouchers will not be accepted as a form of payment.
11. The expiry date of vouchers cannot be extended

See our Frequently Asked Questions (FAQs) 

In addition to points 1-7 below:

• All public sessions are laned and speed graded to improve your swim experience.
• We offer our customers a poolside access hoist at all times.
• No outdoor footwear is permitted in the Fitness Pool village change.
• A swim etiquette information flyer is available at reception.

The following applies to all of our Swimming Pools including Swimming Lessons, Sessions and Water Fitness Classes:

1. The swimming pool prices listed are for public swim only. Please ask at our Reception for prices of special sessions.
2. In all of our swimming pools, children under the age of 8 years must be accompanied in the water by an adult who is 16+ years.
3. All children under the age of 8 years old must be accompanied in the water by an adult at all times, 1 adult : 2 children under the age of 8 years. A pool safety flyer is available at reception.
4. Swimmers are asked to exit the Fitness Pool 5 minutes before the end of a public swim session to allow staff time to prepare and clean for the next booking.
5. To allow for changeovers, classes and sessions may terminate 5 minutes before or after the advertised closing time.
6. Times for the swimming pools, sessions and classes may be subject to change due to bank holidays and pool events. Please check our class amendments and swimming pool pages for any changes to timetables before your journey.
7. At various times of the year we run customer and staff training courses which take place during public sessions in the Swimming Pools. This will restrict pool availability at certain times.
8. General Pool rules are displayed in the building and are there for your health and safety and your enjoyment.

• 48 hours cancellation notice must be given for all booked sessions.
• You can also hire a range of sports equipment, including rackets, from our reception.
• All bookings must finish as per your allocated activity slot.
• Leisure World reserves the right to apply a surcharge to any users which go beyond their allocated booking.

In order to get the best out of our Group Fitness Classes…

• Booking is advisable for all our classes.
• Please ensure you arrive in time to complete the warm up section. The instructor may refuse admission to participants who arrive after this section is completed.
• Classes may terminate a few minutes before the published time.
• Participants must be 16 years old and over (except Zumba, Divacise, Box Fit, Line Dancing and all Water Aerobic classes which are suitable for 14 years plus.)
• Anyone under 16 years must be accompanied by a parent or guardian also participating in same class.
• Spectators are not permitted in our Group Fitness Classes.
• All classes are subject to change.

Group Fitness Class Cancellation Policy

1. If you book but do not attend a class and do not provide the required notice, we reserve the right to charge the full cost of the class.
2. Cancellations can be made via the online booking service or call Welcome Zone on 01206 282000.
3. You must ensure you confirm your attendance for each class by tapping your membership card on our turnstile gates, or checking in with the Welcome Zone team.
4. Please note there is a 48 hour cancellation policy on all non-member class bookings.

Lost property will be kept securely for 28 days from the date of loss.

Items not kept include:

• Shampoo and shower gel
• Under garments
• Hairbrushes, combs or hair clips/bands
• Water bottles

Items kept for 24 hours include:

• Wet towels
• Wet clothes
• Goggles

If a Debit/Credit card is handed in we will contact the appropriate Bank/Building Society. If they advise us to, we will destroy the card.

The management of Leisure World cannot be held responsible for property that is left behind and subsequently stolen or lost.

In addition to your legal rights, we will also allow you to return goods if you change your mind providing the product(s) are in new and unworn/unused condition, all packaging is intact and any relevant hygiene labels are in place.

Please return the goods to us with the original till receipt within 14 days and we will offer you an exchange or refund.

Our Loyalty Points scheme closes on 1st April 2024. 

• From 1st January 2024 points will no longer be awarded. 
• On 1st April 2024 any unused points will have expired and will no longer be redeemable. 
• You must be a my Leisure Card holder. 
• Your my Leisure Card must be presented at the time of payment for a product or activity in order to accrue** or redeem loyalty points. **Excludes Leisure Pool and Inflatable swim sessions, Aqua Springs Beauty Therapy Treatments or products, block bookings and any invoiced items at any Leisure World centre, Courses/Lessons, Vending and Machines. 
• Loyalty points are awarded to the my Leisure Card holder paying for the product or activity and are not transferable. 
• 1 point will be awarded for each full £1.00 spent per activity or product (e.g. £4.10 = 4 points, £6.90 = 6 points). An incorrect award total may show on paper receipts. However the actual points awarded to your account and subsequent account balance will be correct. 
• Lifestyles members will earn points on their membership payments. All up front payments will have points awarded at the time of purchase/payment. Direct Debit payments will have points awarded at the end of each month. 
• Points for Kiosk and online transactions will be awarded the next day. 
• The current conversion value of a loyalty point is £0.01p. 
• Leisure World may set a limit on the number of times points may be awarded for promotional items or activities on which additional points are available. 
• Loyalty points may only be redeemed on-premises transactions to the full value of an activity, course or product (e.g. 190 points can be redeemed for a £1.90 Coffee, 500 points can be redeemed for a £5.00 pair of Zoggs goggles). Payment for activities or items cannot be split between points and cash/cheque/credit or debit card. 
• For online transactions (excl. swimming) loyalty points may be redeemed for full or part payment for an activity.  Payment for activities booked online can be split between points and credit or debit card. 
• Loyalty points can only be redeemed by the member who is named and registered for the my Leisure Card. 
• Any points not redeemed within two years will become invalid and cannot be used as payment for items or activities. 

• Any changes to your personal details must be amended by you either through our website or speaking to a member of staff as per the my Leisure Card Terms & Conditions. Leisure World cannot be held responsible for any loss of points incurred as a result of out of date details. 
• Leisure World cannot be held responsible for any loss of points as result of my Leisure cards being lost or stolen. 
• Leisure World may decline to issue, withdraw or cancel Loyalty points, and / or remove a member from the scheme at any time where there is reasonable belief of: • any abuse or attempted abuse of the scheme • any breach or attempted breach of these terms and conditions • any behaviour relating to Leisure World that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information. 
• The scheme is only for personal and consumer use and cannot be used for any business transaction or purpose. 
• Leisure World reserves the right to change, add or remove products and activities included in the scheme at any time and without notice. 
• Leisure World reserves the right to change or cancel the Loyalty points scheme without notice. 
• Leisure World is entitled to remove points at any time if products are returned or activities/courses cancelled and a full or partial refund of the purchase price is given. 
• Leisure World reserves the right to suspend or remove loyalty points scheme at times of system disruption/maintenance. 
• Loyalty points have no cash redemption value. 

In response to customer feedback Leisure World Colchester and the Northern Gateway Sports Park is implementing a cancellation policy for Group Fitness Classes.

Customers have told us that even when classes are fully booked spaces are available due to some members booking but not attending the class. By making a charge for ‘no shows’ we hope that more class spaces will be available to those who want to attend.

If you have booked but do not attend a class and do not provide the required notice you will be charged the full cost of the class.

Notice periods:

There must be a minimum of two hours’ notice given to cancel all Group Fitness Classes
Cancellations can be made via the App, online booking service or call Welcome Zone on 01206 282000
You must ensure you confirm your attendance for each class by collecting your ticket from the kiosk or Welcome Zone and scanning your ticket at the turnstile
Please note there is a 48 hour cancellation policy on all non-member class bookings.

All other membership terms and conditions apply.

Swimming Lessons

PRINCIPLE TERMS

This agreement is an agreement between you the Swimming Lesson Payer and Colchester City Council/Leisure World Colchester (“the Club”) This agreement commences once you have indicated your acceptance in the Declaration section of Swim Lesson enrolment sign up process.

Leisure World Colchester / Colchester City Council provides Direct Debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated the Swimming Lessons booked by you and set out below.

FEES AND CHARGES

Your obligations to Leisure World Colchester/Colchester City Council include payment of the Direct Debit Payment Amount due on the 1^st Direct Debit payment date and on the 1^st of each month thereafter regardless of non-attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights.

AUTOMATIC RENEWAL

Your Direct Debit Payments will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing in accordance with the Direct Debit Guarantee.

CANCELLATION

You have the right to cancel this agreement at any time giving Leisure World Colchester no less than 1 calendar months’ written notice.  Email contact.leisureworld@colchester.gov.uk

If we are informed by your bank that the Direct Debit arrangement has been cancelled, your place on the lessons will be suspended and you or your children are no longer eligible to attend the swimming lessons under the scheme until alternative payment arrangements have been made. Additional fees and charges will apply as set out above.

If your Direct Debit fails we will contact you to inform you to arrange for payment by an alternative method and if necessary complete a new Direct Debit Mandate. Additional fees and charges will apply as set out above.

Failure to make alternative payment will ultimately mean that we cancel the place(s) on the Swimming Lesson Programme.

GENERAL TERMS

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.

If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply

We may terminate this agreement with immediate effect on notice to you if you are in breach of the Clubs Rules (i.e. Stealing or other criminal activities within the facility). In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

Swimming Lesson applications are subject to approval. We reserve the right to refuse an application for Swimming Lessons.

Minimum age for the payer of any Direct Debit is 16 years.

Refunds are not available on the Swimming Lesson scheme.

Non-attendance or missed weeks by the customer will not be subject to any refund.

The Centre Management reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary.

Promotions will not be pre-advertised and refunds or credits cannot be given retrospectively for existing customers.

Once a swimmer is enrolled onto our Swimming Lesson programme it is the responsibility of the customer, or a parent/guardian if customer under 16 year of age, to ensure that any changes to medical history and/or medication or any other change of circumstance is reported in writing to Leisure World Colchester. (Change of details forms are available from Main Reception and will be available at future swimming enrolments for this purpose).

Leisure World Colchester reserves the right to withdraw the Swimming Lesson Direct Debit scheme at any time.

Direct Debit

Do I need to inform you if I change my bank details after I have signed up for the Direct Debit Scheme

Yes, please inform us immediately if you change your bank details.

What happens if my Direct Debit payment fails?

If your Direct Debit payment fails for any reason on 1^st of the month, we will try to collect this again on 15^th of the month, after this alternative payment will need to be made. Fees may apply see full terms and conditions of the scheme.

Failure to make alternative payment will ultimately mean that we cancel the place(s) on the Swimming Lesson programme.

What happens if I cancel my Direct Debit?

If we are informed by your bank that the Direct Debit arrangement has been cancelled, your place on the lessons will be cancelled from the end of your current payment period and you or your children will no longer eligible to attend the swimming lessons under the scheme.  Re-enrolment will be subject to available spaces and alternative payment arrangements being made. Fees may apply see full terms and conditions of the scheme.

Can I pay for more than one swimmer by Direct Debit?

Yes, you will need to register details of all of the swimmers you wish to pay for and this will be called as separate amounts. You will receive written confirmation of the Direct Debit reference, amount and schedule of payments for each swimmer.

Do I have to pay by Direct Debit or can I prepay for a block of lessons?

You are welcome to prepay for a block of 10, 15 or 20 lessons.  The Direct Debit scheme has been introduced to give you the option to spread your payments if you wish.

Direct Debit prices are based on 40 weeks of swimming lessons per year.  This means that whether you pay for lessons in prepayment blocks or by Direct Debit you will be paying exactly the same amount per lesson over the 40 weeks of lessons per year.

Can I enrol for Swimming Lessons online?

Yes, New & Improved Online Bookings for our Swimming Lesson Programme

Price Increases

If you have signed up to pay by Direct Debit you will be informed in writing a minimum of 10 days prior to the payment date of any price increase.

Free Day Pass

Leisure World Colchester

1. This voucher entitles you to one free day pass for Leisure World Colchester
2. This entitles you to free use of the Gym, Group Fitness Classes and Fitness Pool – subject to availability
3. In order to use the gym you will need to complete a virtual induction.
4. The pass is valid for 1 day only
5. All bookings must be made at our main reception
6. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
7. Pass must be claimed between 1 March 2023 – 31 March 2024
8. No other discounts to be used with this offer
9. The offer has no cash value and is not valid for resale or transfer
10. Offer applies to 16 years + only
11. Leisure World reserve the right to withdraw this offer at any time.
12. Normal memberships T&C’s apply

Colchester Sports Park

1. This voucher entitles you to one free day pass for Colchester Sports Park
2. This entitles you to free use of the Gym, Group Fitness Classes and 1-mile Cycle Track – subject to availability
3. In order to use the gym you will need to complete a virtual induction.
4. The pass is valid for 1 day only
5. All bookings must be made at our main reception
6. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
7. Pass must be claimed between 1 March 2023 – 31 March 2024
8. No other discounts to be used with this offer
9. The offer has no cash value and is not valid for resale or transfer
10. Offer applies to 16 years + only
11. Leisure World reserve the right to withdraw this offer at any time.
12. Normal memberships T&C’s apply

Leisure World Tiptree

1. This voucher entitles you to one free day pass for Leisure World Tiptree
2. This entitles you to free use of the Gym & Group Fitness Classes 
3. In order to use the gym you will need to complete a virtual induction.
4. The pass is valid for 1 day only
5. All bookings must be made at our main reception
6. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
7. Pass must be claimed between 1 March 2023 – 31 March 2024
8. No other discounts to be used with this offer
9. The offer has no cash value and is not valid for resale or transfer
10. Offer applies to 16 years + only
11. Leisure World reserve the right to withdraw this offer at any time.
12. Normal memberships T&C’s apply

Leisure World Highwoods

1. This voucher entitles you to one free day pass for Leisure World Highwoods
2. This entitles you to free use of the Gym & Group Fitness Classes 
3. In order to use the gym you will need to complete a virtual induction.
4. The pass is valid for 1 day only
5. All bookings must be made at our main reception
6. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
7. Pass must be claimed between 1 March 2023 – 31 March 2024
8. No other discounts to be used with this offer
9. The offer has no cash value and is not valid for resale or transfer
10. Offer applies to 16 years + only
11. Leisure World reserve the right to withdraw this offer at any time.
12. Normal memberships T&C’s apply

Aqua Springs £10 Voucher

1. This voucher entitles you to £10 entry to Aqua Springs Spa
2. All bookings must be made at our main reception
3. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
4. Pass must be redeemed and used between Monday – Friday between 10am-6pm
5. Pass must be claimed between 1 March 2023 – 31 March 2024
6. No other discounts to be used with this offer
7. The offer has no cash value and is not valid for resale or transfer
8. Offer applies to 16 years + only
9. Leisure World reserve the right to withdraw this offer at any time.
10. Normal memberships T&C’s apply

Colchester Sports Park £3 off Pump Track

1. This voucher entitles you to £3 off a Pump Track session – subject to availability
2. All bookings must be made at our main reception
3. In order to claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception.
4. Pass must be must be claimed between 1 March 2023 – 31 March 2024
5. No other discounts to be used with this offer
6. The offer has no cash value and is not valid for resale or transfer
7. Offer applies to 16 years + only
8. Colchester Sports Park reserve the right to withdraw this offer at any time.
9. Normal memberships T&C’s apply

1. All draws are open to all Live Members at Leisure World Colchester, Highwoods, Tiptree & Colchester Sports Park at the time of each draw.
2. Leisure World Colchester reserves the right to vary prizes awarded.
3. Leisure World Colchester reserves the right at its sole discretion to withdraw the prize draws from operation at anytime and without giving notice.
4. No separate entry fee to the prize draw.
5. No cash or alternative prizes are available.
6. Membership account must not be in arrears to claim a prize.
7. Prizes cannot be transferred or sold by winners and no cash alternative will be offered.
8. Two winners will be chosen at random each month.
9. The winners will be notified within 5 days of the draw date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
10. The winners may be asked to take part in publicity in connected with the competition. Leisure World Colchester may exercise its sole discretion to use the competition winner’s name and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
11. No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the competition

1. All draws are open to all persons enrolled on Swim Lesson at Leisure World Colchester at the time of each draw.
2. Leisure World Colchester reserves the right to vary prizes awarded.
3. Leisure World Colchester reserves the right at its sole discretion to withdraw the prize draws from operation at anytime and without giving notice.
4. No separate entry fee to the prize draw.
5. No cash or alternative prizes are available.
6. Membership account must not be in arrears to claim a prize.
7. Prizes cannot be transferred or sold by winners and no cash alternative will be offered.
8. Two winners will be chosen at random each month.
9. One winner will be chosen at random each quarter.
10. The winners will be notified within 5 days of the draw date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
11. The winners may be asked to take part in publicity in connected with the competition. Leisure World Colchester may exercise its sole discretion to use the competition winner’s name and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
12. No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the competition.

• A guest pass entitles non-members 1 free fitness class or 1 free gym session.

• Maximum of 1 free fitness class and 1 free gym session per person in a 12 month period.

• In order to use the gym, you will need to complete a virtual induction.

• The pass is valid for 1 day only.

• All bookings must be made at one of our reception desks.

• To claim the pass, participants will need to sign up to a free My Leisure Card, which can be done at our reception or online,  and agree to a follow up call regarding their free session.

• No other discounts to be used with this offer

• The offer has no cash value and is not valid for resale or transfer

• Offer applies to 16 years + only

• Leisure World reserve the right to withdraw this offer at any time.

• Normal memberships T&C’s apply https://colchesterleisureworld.co.uk/terms-and-conditions/

Click this link to see our policy for Safeguarding children and adults with needs for care and support  · Colchester City Council

• Valid until 31st July 2026.
• Valid on single PT sessions.
• 2 PT sessions will be added to your account when purchasing the buy on get one free offer.
• Both PT sessions must be used within 1 month of purchase.
• Offer valid for one purchase per customer.
• PT sessions cannot be transferred to another person.
• No cash value.

• Valid until 31st July 2026.
• Valid on any block of PT sessions.
• Block of session must be paid for by close of business on the 31st July 2026.
• 10% discount applied at time of purchase.
• All PT sessions within the block must be used within 12 months of purchase.
• PT sessions cannot be transferred to another person.
• No cash value.