Membership Terms and Conditions

General Rules 

1. All members are required to book their activity before going through the security gates at Leisure World Colchester. Failure to do so may result in the space being re-sold.
2. Leisure Cards or tickets must be scanned at the gates or access-controlled doors and the relevant activity selected on the tablets if applicable.  Failure to do this may result in a no show being registered, which will be chargeable.
3. Leisure World reserves the right to refuse entry to members who do not present their cards or tickets on every visit. 
4. Members must comply with all the Centre conditions of use, and full terms and conditions of Lifestyles (available on our website), failure to comply may result in forfeiting all membership rights. 
5. All members must agree to have their photograph taken which will be stored on the Leisure World leisure management system. The photo will be taken at the time of purchase for new members purchasing in-person; however, any memberships purchased online or members without photographs on the system will be required to have a photograph taken to update our records when requested by the Leisure World staff. 
6. Leisure World reserves the right to cancel or refuse a membership to any customers who do not agree to have their photograph taken and held on our system. 
7. All members are responsible for the security of their Leisure Card and if the card is lost or stolen this must be reported to Leisure World. 
8. Leisure World will not be held responsible for any losses incurred by members due to lost or stolen Leisure Cards. 
9. A fee of £2.00 will be charged for the replacement of lost Leisure cards and £3.50 for Fobs.
10. Leisure Cards and fobs are not refundable or transferable and if it is found that a third party is using a members card the membership will be suspended immediately pending investigation which may result in the membership being cancelled. 
11. Lifestyles 7 Day, 1 Month and 3 Month memberships cannot be frozen or cancelled. 
12. Lifestyles memberships cannot be transferred. 
13. Membership applications are subject to approval. We reserve the right to refuse an application for a Lifestyles membership. 
14. The minimum age for an adult membership is 16. 
15. The maximum age for a junior membership is up to 16th Birthday. 
16. Entry to sessions and activities covered by your membership are subject to availability and queuing systems may operate at peak times.
17. Facility usage may be restricted during certain sessions in the programme, for example for ladies only, people with disabilities, and other age/ability related activities.
18. Leisure World reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary. Discounts cannot and will not be given on membership fees on such occasions.
19. Car parking is free to all members, but only whilst they are using the Centre. To qualify for free parking, car registration details will need to be entered into the iPads in the centre. Parking cannot be guaranteed at peak times. 
20. Promotions will not be pre-advertised and refunds or credits cannot and will not be given retrospectively on any existing memberships. 
21. Customers wishing to take out Corporate, Joint, Student and Freedom memberships will be required to show eligibility upon joining the scheme and from time to time when requested by Leisure World. This would not normally be more frequently than every 6 months.  Proof of eligibility varies according to membership type as per below, and may be subject to change from time to time: 

• Corporate – proof of employer such as in date staff card, current payslip. 

• Joint – proof of same address of both members such as utility bills, driving licences. 

• Student – On presentation of: valid and in date NUS card, University or College ID card, proof of Full Time study for the current academic year. 
•  Freedom – proof of low income as shown on the Concession Application form and displayed on our website or proof of serving military / military veteran status or proof of Student status as above.
• For age restricted memberships and activities Leisure World reserves the right to ask for evidence of age.

22. For age restricted memberships and activities Leisure World reserves the right to ask for evidence of age.

Booking Rules / Use of Membership 

1. Once a membership has been purchased whether in-person at Leisure World Colchester or online each individual member is responsible for making use of their Lifestyle Membership and utilizing the facilities and activities that are included within the subscription.
2. Refunds will not be made solely on the grounds of unused memberships or any elements of the membership which are unused. See point 5. Refunds below. 
3. Bookings for Group Fitness sessions can be made up to fourteen days in advance. 
4. Bookings for all other activities included in your membership can be made up to seven days in advance. 
5. Full payment must be made for any activities not included in the membership option prior to play/activity. 
6. 48 hour cancellation notice must be given for all booked sessions. Cancellations with less notice will incur the full charge if the session is not resold. 
7. Non-attendance for booked courts or sessions will result in the full charge for the session being made and payable before any further bookings can be made or sessions attended. 
8. Session times must be observed where applicable for all memberships, which includes the pools. You must return to the Welcome Zone in order to wait for entry to further sessions. 
9. Access from pools to Aqua Springs is not permitted through the link corridor whilst in wet swim wear. 
10. Use of the pools is only permitted during public swim sessions. 
11. Where Squash and Badminton are included in the membership package, a maximum of 2 racket courts (one at a time) may be used per day where applicable. Racket hire is available for a charge. 
12. It is compulsory for all Activa users to have completed a virtual induction prior to using the gym, with the exception of Teen Fitness users who must complete a in-person 1to1 which is chargeable. 
13. Freedom concession memberships are only valid for use: 

• Aqua Springs from 9am to 4pm Monday to Friday and 10am to 2pm Saturday and Sunday. 

• All other activities included in the membership can be used at anytime except after 5pm Monday to Friday. 

1. Leisure World reserves the right to refuse or cancel a member’s membership where it is deemed that the member is sub-letting facilities or providing personal training. 

1. Leisure World reserves the right to levy a charge to members for other persons/non-members playing with/against them on the same court if there are more than 2 players per booked session for Badminton and more than 2 players per booked session for Squash. 

Premier Membership  

1. You can book 2 hours of badminton or 90 minutes of Squash per day. 
2. All Badminton courts have a maximum of 4 players and Squash Courts have a maximum of 2 players. Any courts with more than the stated number of player will be subject to  a charge of £1.50 per person. 
3. The membership holder must be playing on the court at time of booking. If they are not the customers playing will be charged the full rate of the court. 
4. 48-hour cancellation notice must be given for all booked sessions. Cancellations with less notice will incur the full charge if the session is not resold. 
5. Non-attendance for booked courts or sessions will result in the full charge for the session being made and payable before any further bookings can be made or sessions attended. 
6. Leisure World reserves the right to refuse or cancel a member’s membership where it is found and/or deemed that the member is sub-letting facilities. 

Payments General for all payments types 

1. All membership fees are all made in advance of period of membership regardless of payment method 
2. Membership charges are reviewed from time to time and may be subject to an annual price increase. If paying by Direct Debit you will be sent written notice of changes to your payment in accordance with the Direct Debit guarantee. 
3. Direct Debit payments will be collected from the Bank Account authorised by the customer at the time of purchase on or just after the 1st of each month and these payments will commence as notified at the time of purchase whether this was in-person at Leisure World Colchester and as per your Direct Debit confirmation email/letter or when purchased online and as per the email confirmation of the Direct Debit instruction being set up. 
4. Leisure World cannot be held responsible for correspondence not received or lost in the post. 
5. Failure to make the monthly Direct Debit payment will result in a charge of £20 default administration charge being levied and your memberships being suspended until payment of the default fee and missed/failed payment has been received. 
6. Direct Debit payments repeatedly fail Leisure World reserves the right to withdraw or cancel a membership on the Direct Debit scheme.
7. Leisure World cannot be held responsible for cancelled memberships or failed payments due to errors made by the member’s bank. 

Memberships paid by Direct Debit (DD) – also see LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT and/or LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – NON-CONTRACT as applicable 

Memberships paid by Recurring Card Payment (RCP) – also see RECURRING CARD PAYMENT MEMBERSHIP TERMS & CONDITIONS

Refunds  

Refunds are not available for any membership type on the Lifestyles Scheme, with the exception of: 

1. Distance selling rules apply to memberships purchased online. This entitles the customer to cancel the membership and receive a refund within 14 days of purchase.  Memberships purchased more than 14 days previously will not be refunded.  In order to exercise this right, notification of cancellation and refund request within the 14 day period must be received by Leisure World via email: contact.leisureworld@colchester.gov.uk  

1. Any use of the membership during the cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership up to cancellation or the actual standard charge for facilities used, whichever is the higher. 

1. Refunds will be processed via the same method as the original payment and will take up to 14 days from notification. 

Refunds for Memberships paid by Direct Debit (DD) – also see LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT and/or LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – NON-CONTRACT as applicable 

Refunds for Memberships paid by Recurring Card Payment (RCP) – also see RECURRING CARD PAYMENT MEMBERSHIP TERMS & CONDITIONS

Cancellation  

Paid in full memberships 7 day, 1 month, 3 month and 12 month can only be cancelled in the cooling off period covered by distance selling rules (see Refunds section). 

Cancelling a Membership paid by Direct Debit – see LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT and/or LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – NON-CONTRACT as applicable 

Cancelling a Memberships paid by Recurring Card Payment (RCP) – also see RECURRING CARD PAYMENT MEMBERSHIP TERMS & CONDITIONS

Pausing an Annual Membership 

1. Annual memberships can be paused for a period of one, two, three, four, five or six whole months up to a maximum total pause period of six months in any one year. Please note: Joint Memberships can only be paused together – we are unable to pause individual joint members. 

1. We will activate this pause within 14 days of the pause being requested in writing and we reserve the right to apply the pause for whole months from the date of the pause being activated by us. If you have a specific date you want the pause to commence a minimum of 14 days’ notice must be given. 

Freezing a Membership paid by Direct Debit – see LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT and/or LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – NON-CONTRACT as applicable 

Freezing a Memberships paid by Recurring Card Payment (RCP) – A £5.00 per month freeze fee applies.  See RECURRING CARD PAYMENT MEMBERSHIP TERMS & CONDITIONS

Making Changes to a Membership 

1. If you wish to change your membership or payment type (dependant on what type of membership you hold) please check with our front desk team what options are available. 
2. Any request to change membership type or payment method must be made in writing by email contact.leisureworld@colchester.gov.uk clearly stating what membership you would like to change to and the date you would like to activate the change. 
3. We require a minimum of 14 days’ notice is required to activate a change. 
4. Confirmation of the change will be sent to you by email, until confirmation is received the changes will not be activated. 

LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT

PRINCIPLE TERMS

1. This agreement is an agreement between the Member “you/your” and Colchester City Council “us/our/we” t/a Leisure World Colchester, Leisure World Tiptree, Leisure World Highwoods and Colchester Sports Park. This agreement commences once you have indicated your acceptance in the Declaration section of our web sign up process. If you did not sign up on the club’s premises, you have 14 full days after signup to cancel this agreement for any reason. To exercise this right, you must inform us of this in writing by  email contact.leisureworld@colchester.gov.uk. If you exercise this right to cancel, we will reimburse you all joining, and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel, then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.
2. Your membership starts immediately.
3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your direct debit instruction.

FEES AND CHARGES

1. The Joining Fee / Initial Payment is due and payable immediately on execution of the agreement and is not refundable other than in the event of breach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principal Terms above.
2. Your obligations to us include payment of the Direct Debit Payment Amount. You are obligated to make the “Minimum No. of Direct Debit Payments” stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non- attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights, as set out in the Principal Terms above.
3. You agree to advise us promptly of any change to the Members Details provided.
4. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third-party company for collection. The reasonable and direct costs incurred in employing the third-party company will be borne by you, including costs in tracing you if you have changed your address without telling us.

AUTOMATIC RENEWAL

1. Once you have completed the Minimum No. of Direct Debit Payments, we will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing in accordance with Direct Debit Guarantee. Please note if your membership included the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.
2. Once you have completed the Minimum Number of Direct Debit payments You may prevent the Automatic Renewal by cancelling this agreement at any time giving us notice in writing by completing this cancellation form no less than 30 days’ notice prior to your next payment date, partial refunds for part of a month/renewal period will not be given.
3. If you cancel your direct debit, you will not be able to rejoin under a Direct Debit payment method.  Alternative options are available on our website, joining fees may be applicable.

CANCELLATION

1. Relocation: This agreement can be cancelled in the event that your new permanent address is more than 15 miles away from the facility upon receipt of a copy utility bill or bank statement showing the new address.
2. Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided.
3. Redundancy: This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.
4. Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given. Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided and received (in writing or via email) to contact.leisureworld@colchester.gov.uk
5. Breach: This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services, you may reasonably expect, and we have fallen well below that standard.

FREEZING

1. Temporary Illness or Injury: This agreement may be frozen in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time. Please note – ANY Freeze will not be effected until the appropriate proof is provided and received (in writing or via email) to contact.leisureworld@colchester.gov.uk  Please note – A freeze period does not affect the Minimum No. of Direct Debit Payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed.

GENERAL TERMS

1. You agree to comply with the Lifestyle Membership Rules & Conditions of Use which are displayed on our website: www.colchesterleisureworld.co.uk and the rules displayed in and around our premises which relate to opening hours, use of facilities and your conduct. We reserve the right to make reasonable changes to these Rules at any time.
2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced. You may transfer your membership to another person provided that such person pay a Joining Fee, signs an agreement with us and accepts the balance of any remaining Minimum No. of Direct Debit Payments.
4. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us, you must do so within the United Kingdom. Relevant UK law will apply.
5. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
6. We may terminate this agreement with immediate effect on notice to you if you are in breach of our Rules. In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – NON-CONTRACT

PRINCIPLE TERMS

1. This agreement is an agreement between the Member “you/your” and Colchester City Council “us/our/we” t/a Leisure World Colchester, Leisure World Tiptree, Leisure World Highwoods and Colchester Sports Park. This agreement commences once you have indicated your acceptance in the Declaration section of our web sign up process. If you did not sign up on the club’s premises, you have 14 full days after signup to cancel this agreement for any reason. To exercise this right, you must inform us of this in writing by  email contact.leisureworld@colchester.gov.uk. If you exercise this right to cancel, we will reimburse you all joining, and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel, then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.
2. Your membership starts immediately.
3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your direct debit instruction.

FEES AND CHARGES

1. The Joining Fee / Initial Payment is due and payable immediately on execution of the agreement and is not refundable other than in the event of breach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principal Terms above.
2. Your obligations to us include payment of the Direct Debit Payment Amount due on the 1st Direct Debit payment date and on the 1st of each month thereafter regardless of non-attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights, as set out in the Principle Terms above.
3. You agree to advise us promptly of any change to the Members Details provided.

AUTOMATIC RENEWAL

1. Your Direct Debit Payments will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing in accordance with the Direct Debit Guarantee.

CANCELLATION

1. You have the right to cancel this agreement at any time giving us notice in writing by completing this cancellation form no less than 30 days’ notice prior to your next payment date, partial refunds for part of a month/renewal period will not be given.

FREEZING

1. You have the right to freeze membership payments for one, two, three, four, five or six whole months up to a maximum total freeze period of six months in any one calendar year at no charge. Please note: Joint memberships can only be frozen together – we are unable to freeze individual joint members.
2. You are required to give a minimum of 14 days’ notice in writing to activate a freeze. The freeze will take effect on the first day of the next calendar month providing the 14 days’ notice has been given. Where written notice is less than 14 days until the first of the month, the freeze cannot begin until the first day of the following calendar month i.e., the next full month will be charged. Freezes from specific dates are not possible.
3. Do not cancel your Direct Debit instruction if you wish to freeze your membership as this will be regarded by us as a cancellation. Direct Debit payments will not be collected from your account during the freeze period, but we will automatically start to collect payments from your account once the freeze period finishes.
4. If you cancel your direct debit, you will not be able to rejoin under a Direct Debit payment method.  Alternative options are available on our website, joining fees may be applicable.
5. After the freeze period the Direct Debit will automatically re-start, therefore it is your responsibility to cancel your Direct Debit instruction and notify Harlands of this cancellation if you no longer want to hold your membership as per the normal cancellation terms and conditions detailed in section 12. Cancellation above.
6. Refunds will not be given for any Direct Debit payments taken where you have failed to cancel your membership with us.

GENERAL TERMS

1. You agree to comply with the Lifestyle Membership Rules & Conditions of Use which are displayed on our website: www.colchesterleisureworld.co.uk and the rules displayed in and around our premises which relate to opening hours, use of facilities and your conduct. We reserve the right to make reasonable changes to these Rules at any time.
2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
4. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us, you must do so within the United Kingdom. Relevant UK law will apply.
5. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply
6. We may terminate this agreement with immediate effect on notice to you if you are in breach of our Rules. In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

RECURRING CARD PAYMENT (RCP) MEMBERSHIP – TERMS & CONDITIONS    

PRINCIPLE TERMS   

1. This agreement is an agreement between the Member “you/your” and Colchester City Council “us/our/we” t/a Leisure World Colchester, Leisure World Tiptree, Leisure World Highwoods and Colchester Sports Park.  This agreement commences once you have indicated your acceptance in the payments section of our web sign-up process. If you did not sign-up on the club’s premises, you have 14 full days after sign-up to cancel this agreement for any reason. To exercise this right, you must inform us of this by email at contact.leisureworld@colchester.gov.uk or by telephone 01206 282000. If you exercise this right to cancel, we will reimburse all joining, and membership fee payments received using the same means of payment used for the initial transaction. If you have used the service before requesting to cancel, then we will reduce your membership fee refund by a pro-rata amount equal to the number of days from signup to the date cancellation was requested or by the pay-as-you-go casual use rates for bookings/activities completed, whichever is the higher.  
2. Your membership starts immediately or on the start day you select at the time of purchase.  
3. You will be entitled to all the rights and privileges exercisable for the type of membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your Recurring Card Payment.  

• PAYMENTS    

1. The Joining Fee is due and payable immediately on execution of the agreement and is not refundable other than in the event of breach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principal Terms above.   
2. Your obligations to us includes payment of the Recurring Card Payment amount due on the same date each month i.e. if you sign-up on 20th July your next payment will be 20th August, then 20th September and so on.  If you sign-up on 31st of the month payments will be taken on 1st of the following month for all months where there are less than 31 days.  If you sign-up on 29th or 30th of the month payments will be on the same date as sign-up for all months except for February where it will be on 1st March.   
3. You agree that your card details will be securely stored on Gladstone Pay (third party payment provider) so that Recurring Card Payments can be processed.    
4. You agree to advise us promptly of any change to the members details provided.   
5. We will automatically continue collecting the Recurring Card Payment amount every month. Your membership will be extended by one month for each payment (“Renewal Period”).   

• FAILED PAYMENTS   

1. If a payment fails on the payment date we will attempt to notify you by email.  
2. An attempt to take the payment will be made again the next day and each day until payment is made.    
3. Your membership will be suspended if payment fails and will not be available to use until payment has been made i.e. if payment fails on 20th August (your normal payment date) and you then update your card details on 20th August your payment will be taken on 21st August, therefore, your membership will remain suspended on 20th August.  

• EXPIRED CARD DETAILS  

1. When the details we hold for you are due to expire we will attempt to notify you by email a few days in advance.  
2. It is your responsibility to ensure that we hold valid card details.  
3. Your membership will be suspended if payment is not made on the normal payment date and will not be available to use until payment has been made i.e. if payment fails on 20th August (your normal payment date) and you then update your card details on 20th August your payment will be taken on 21st August, therefore, your membership will remain suspended on 20th August.  

• CANCELLATION   

1. You have the right to cancel this agreement by giving us notice by completing this cancellation form no less than 7 days prior to your next payment date, partial refunds for part of a month/renewal period will not be given.
2. We will confirm by email that we have received and processed your cancellation request.  
3. Until you receive this confirmation your membership will remain live.  
4. Please do not delete any emails you have sent to us in relation to cancellation of your membership until you have received confirmation by email from us.  
5. We may ask to see evidence of cancellation notice from you should we have a dispute.  
6. Your membership will end the day before your payment date i.e. if you purchase a membership on 20th July and cancel giving a minimum of 7 day’s notice on 12th October, your membership will remain live until 19th October.  

• FREEZING   

1. You have the right to freeze membership payments for one, two, three, four, five or six whole months up to a maximum total freeze period of six months in any one calendar year.    
2. You are required to give a minimum of 7 days notice by emailing contact.leisureworld@colchester.gov.uk to activate a freeze including the number of months you wish the freeze. The freeze will take effect from your normal payment date for one, two, three, four, five or six calendar months. Freezes from any other specific dates are not possible.   
3. A freeze fee of £5.00 will be charged for each month your membership is frozen.  This payment will be taken on your normal payment date.  
4. You will not be able to make use of your membership during the freeze period and any bookings or activities will be charged.  
5. Do not cancel your Recurring Card Payment if you wish to freeze your membership as this will be regarded by us as a cancellation.   
6. If you cancel your Recurring Card Payment, you will be charged a joining fee to re-activate it.   
7. After the freeze period the Recurring Card Payment will automatically revert to collect your normal monthly payment amount for your membership. It is your responsibility to contact us to cancel your membership if you no longer want it, as per the normal cancellation terms and conditions detailed in section 5. Cancellation above.   
8. Refunds will not be given for any Recurring Card Payments taken where you have failed to cancel your membership with us.   

• GENERAL TERMS   

1. You agree to comply with the Lifestyle Membership Rules & Conditions of Use which are displayed on our website: www.colchesterleisureworld.co.uk and the rules displayed in and around our premises which relate to opening hours, use of facilities and your conduct. We reserve the right to make reasonable changes to these rules at any time.     
2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.   
3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.   
4. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us, you must do so within the United Kingdom. Relevant UK law will apply. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. We may terminate this agreement with immediate effect on notice to you if you are in breach of our rules. In this event you will not be liable to pay any further Recurring Card Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.   

• The program runs for 12 consecutive weeks.
• No breaks or freezes are permitted during this time.
• This is because:
  • Consistency is key for improving your health and wellbeing.
  • Regular attendance helps achieve the best results from your referral.
  • Interruptions can reduce progress and affect the effectiveness of the program.

The 12 week scheme is a health professional referral pathway only and then once graduated they would move to the RCP or Pay As You Go option for 12 months only

Terms and Conditions

• Valid until 31st July 2026.
• Valid on all memberships where a joining fee is normally charged.
• Offer code summer-njf must be quoted to receive no sign up fee.
• New memberships only.
• No Joining Fee offer cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

In addition to the below, other terms and conditions apply for memberships dependant on membership and payment type. 

Availability of facilities   

• Access is limited to timetables and public access times of each facility.  

• Access is subject to availability at the time of booking.  

• Adult Concession, Youth, Family Plus and Family membership include specific times of use, please see more information below.  

Special Offer Vouchers – applies to Adult Plus, Joint Adult Plus and Family Plus memberships only  

• Offers apply for each year of membership.  

• Voucher booklets will be given out at point of sale.  

• For online purchases please collect booklet upon your first visit.  

• For monthly memberships it will be the responsibility of the member to claim their new booklet at the end of each 12-month period.  

• Each adult named on the membership will receive a voucher booklet 

Free Beauty Treatment – applies to Adult Plus, Joint Adult Plus and Family Plus memberships only  

• 1 x £40 beauty treatment voucher which may be exchanged for a single treatment only.   

• If the treatment chosen is of a higher value payment will be required for the difference in value.   

• No change will be given where the treatment chosen is of a lower value.   

• Beauty treatment voucher must be presented at time of booking.   

• Beauty treatments voucher is non-transferable and may only be used by the member it was issued to.   

• Beauty treatment voucher must be used within 12 months of membership purchase date.   

• The membership must be live with membership payments must be up to date.  Vouchers will be invalid if membership is in arrears.   

• Leisure World reserves the right not to accept damaged or defaced vouchers.   

• Leisure World accepts no responsibility for vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers.   

• Beauty Treatment voucher cannot be combined with other offers or discounts.  

• General terms and conditions of the Centre’s apply.   

Guest Day Passes – applies to Adult Plus, Joint Adult Plus, Adult Standard, Joint Adult Standard and Family Plus memberships only  

• Guest day passes apply to all facilities included in the membership of the member (i.e. Aqua Springs is included for guests of Adult Plus members).  

• All Guests must agree to Leisure World collecting their name and contact information upon arrival before being allowed entry to facilities.   

• All Guests must complete a Health Commitment Statement before being given access to any of our gyms.  

• Guest day passes are limited to 2 per month for Adult Plus members and 2 per year for Adult Standard members.  

• Adult Plus guess day pass vouchers are valid for up to 2 guests per month and cannot be carried over to subsequent months or years.  

• Guests must be over 16 years of age and comply with all facility rules.  

• Guest day pass vouchers cannot be exchanged for cash.  

• Guest day pass vouchers cannot be used in conjunction with any other offer.   

• Guest day pass vouchers must be presented at time of booking.   

• Guest day pass vouchers are non-transferable and may only be used by the member it was issued to.   

• Guest day pass voucher must be used within 12 months of membership purchase date.   

• The membership must be live with membership payments must be up to date.  Guest day pass vouchers will be invalid if membership is in arrears.   

• Leisure World reserves the right not to accept damaged or defaced vouchers.   

• Leisure World accepts no responsibility for vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers.  

• General terms and conditions of the Centre’s apply.  

20% Discount at Café – applies to Adult Plus, Joint Adult Plus and Family Plus memberships only  

• This discount is applicable to purchases at all three of our coffee shops.  

• Cannot be combined with other promotional offers. 

• The membership must be live with membership payments must be up to date.  

Free Personal Training Session  

• One free personal training session is included with Adult Plus, Adult Standard, and Student memberships.  

• Availability of trainers may vary by location.  

• The membership must be live with membership payments must be up to date. 

Half Price Indoor Racquet Sports – applies to Family and Family Plus memberships only  

• Half price courts on adult court booking, per hour discount for all off-peak courts booked.  

• Off-peak times vary by site.  

• At least one person named on the membership must be playing on the court. 

• The membership must be live with membership payments must be up to date. 

Half Price Pay and Play Football at Sports Park – applies to Family and Family Plus Memberships only 

• Half price courts on pay and play football, per hour discount. 

• Time restrictions apply. 

• Only available for customers named on the Family or Family Plus membership.  

• The membership must be live with membership payments must be up to date. 

Free Leisure Pool – Applies to Family and Family Plus Memberships only 

• Leisure Pool sessions must be booked online only using Lifestyles Member ticket option. 

• Proof of membership will be checked upon entry. 

• Only customers named on the membership can use the free entry to the Leisure Pool. 

• The membership must be live with membership payments must be up to date. 

Free Parking  

• Free parking is available to all membership levels where applicable when using the facilities.  

• Parking spaces are limited and available on a first-come, first-served basis.  

• Members must log their stay on the parking app within each centre (as applicable).  

Access to Cycle Tracks and Climbing Wall  

• Age restrictions may apply. Please check individual facility policies for more details.  

• The membership must be live with membership payments must be up to date. 

Free Cycle Equipment Hire – Adult Plus, Joint Adult Plus and Family Plus Memberships only 

• Equipment Hire subject to availability 

• Proof of ID will be required for Cycle equipment hire.  

Any one of the following combinations will need to be shown: 

British Photo Driving Licence 

Or 

Passport and in date* Utility Bill or Bank Statement (*no older than 3 months) 

Or 

Credit/Debit Card and in date* Utility Bill or Bank Statement (*no older than 3 months) 

• The membership must be live with membership payments must be up to date. 

Blue Light Discount  

• Discounts are available on Adult Plus and Adult Standard memberships. 

• Blue Light card to be presented as proof of eligibility is required at the time of purchase or upon first visit before access will be permitted. 

• We reserve the right to request proof of continued eligibility as and when required by us. 

Corporate membership  

• Corporate memberships require minimum participant numbers; please contact us for details contact.leisureworld@colchester.gov.uk   

• We reserve the right to request proof of continued eligibility as and when required by us. 

Active Wellbeing Memberships  

• Active Wellbeing: Off-peak only, one-off membership valid for 3 months. Cannot be renewed. Proof of eligibility is required.  

• Active Wellbeing Graduation: Valid for a maximum duration of 12 months. Membership will not continue after this period and cannot be renewed. Proof of eligibility is required.  

Adult Concession membership eligibility and restrictions  

• Available for off-peak access only. Proof of eligibility is required. 

• Proof of eligibility will be needed on your first visit. 

• We reserve the right to request proof of continued eligibility as and when required by us. 

• The Adult Concession membership includes access to our Sport for Confidence Sessions, contact us to find out more or call us on 01245 950502  

• Sport for Confidence Timetable  

Off Peak Access for Adult Concession memberships – Not including Court bookings 

• Leisure World Colchester Gym & Classes: Monday to Friday 6am-5pm and anytime at weekends.  

• Colchester Sports Park Gym & Classes: Monday to Friday 6am-5pm and anytime at weekends.  

• Aqua Springs: Monday to Friday 9am-4pm and 10am-2pm at weekends.   

Adult Student eligibility  

• Students (age 16+) in full-time education – On presentation of valid and in date NUS card, University or College ID card, proof of Full-Time study for the current academic year. ID / letter to be shown at time of initial sign up. 

• We reserve the right to request proof of continued eligibility as and when required by us.  

Youth membership – under 16 years only  

Juniors and teens at the gym

Start-Up Fees  

• A £20.00 start-up fee applies to all Standard recurring card payment (RCP) memberships, except Concession memberships.  

• A £10.00 start-up fee applies to all Plus recurring card payment (RCP) memberships, except Concession memberships.  

.  

General Conditions  

• All benefits are subject to change without prior notice.  

• Membership benefits cannot be exchanged for cash or transferred to another member.  

• Misuse of benefits may result in suspension or termination of membership privileges.  

• Members are expected to adhere to facility rules and guidelines at all times.  

In addition to the below, other terms and conditions apply for memberships dependant on membership and payment type.

Availability of facilities  

• Access is limited to timetables and public access times of each facility. 
• Access is subject to availability at the time of booking. 
• Adult Concession, Youth and Family membership include specific times of use, please see more information below. 

Special Offer Vouchers – applies to Adult Plus memberships only 

• Offers apply for each year of membership. 
• Voucher booklets will be given out at point of sale. 
• For online purchases please collect booklet upon your first visit. 
• For monthly memberships it will be the responsibility of the member to claim their new booklet at the end of each 12 month period. 

Free Beauty Treatment – applies to Adult Plus membership only 

• 1 x £40 beauty treatment voucher which may be exchanged for a single treatment only.  
• If the treatment chosen is of a higher value payment will be required for the difference in value.  
• No change will be given where the treatment chosen is of a lower value.  
• Beauty treatment voucher must be presented at time of booking.  
• Beauty treatments voucher is non-transferable and may only be used by the member it was issued to.  
• Beauty treatment voucher must be used within 12 months of membership purchase date.  
• The membership must be live with membership payments must be up to date.  Vouchers will be invalid if membership is in arrears.  
• Leisure World reserves the right not to accept damaged or defaced vouchers.  
• Leisure World accepts no responsibility for vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers.  
• Beauty Treatment voucher cannot be combined with other offers or discounts. 
• General terms and conditions of the Centre’s apply.  

Guest Day Passes – applies to Adult Plus and Adult Standard memberships only 

• Guest day passes can be used Monday to Friday only. 
• Guest day passes apply to all facilities included in the membership of the member (i.e. Aqua Springs is included for guests of Adult Plus members). 
• All Guests must agree to Leisure World collecting their name and contact information upon arrival before being allowed entry to facilities.  
• All Guests must complete a Health Commitment Statement before being given access to any of our Gyms. 
• Guest day passes are limited to 2 per month for Adult Plus members and 2 per year for Adult Standard members. 
• Adult Plus guess day pass vouchers are valid for up to 2 guests per month and cannot be carried over to subsequent months or years. 
• The same Guest may use a Guest day pass a maximum of 2 times per year. 
• Guests must be over 16 years of age and comply with all facility rules. 
• Guest day pass vouchers cannot be exchanged for cash. 
• Guest day pass vouchers cannot be used in conjunction with any other offer.  
• Guest day pass vouchers must be presented at time of booking.  
• Guest day pass vouchers are non-transferable and may only be used by the member it was issued to.  
• Guest day pass voucher must be used within 12 months of membership purchase date.  
• The membership must be live with membership payments must be up to date.  Guest day pass vouchers will be invalid if membership is in arrears.  
• Leisure World reserves the right not to accept damaged or defaced vouchers.  
• Leisure World accepts no responsibility for vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers. 
• General terms and conditions of the Centre’s apply. 

20% Discount at Café – applies to Adult Plus membership only 

• This discount is applicable to purchases at all three of our coffee shops. 
• Cannot be combined with other promotional offers. 

Free Personal Training Session 

• One free personal training session is included with Adult Plus, Adult Standard, and Student memberships. 
• Availability of trainers may vary by location. 

Discounted Indoor Racquet Sports – applies to Family memberships only 

• £2 per court, per hour discount for all off-peak courts booked. 
• Off-peak times vary by site. 

Free Parking 

• Free parking is available to all membership levels where applicable. 
• Parking spaces are limited and available on a first-come, first-served basis. 
• Members must log their stay on the parking app within each centre (as applicable). 

Access to Cycle and Climbing Tracks 

• Age restrictions may apply. Please check individual facility policies for more details. 

Blue Light Discount 

• Discounts are available on Adult Plus and Adult Standard memberships.
• Blue Light card to be presented as proof of eligibility is required at the time of purchase or upon first visit before access will be permitted.
• We reserve the right to request proof of continued eligibility as and when required by us.

Corporate membership 

• Corporate memberships require minimum participant numbers; please contact us for details contact.leisureworld@colchester.gov.uk  
• We reserve the right to request proof of continued eligibility as and when required by us.

Health Referral Memberships 

• Health Referral: Off-peak only, one-off membership valid for 3 months. Cannot be renewed. Proof of eligibility is required. 
• Health Referral (Follow-On): Valid for a maximum duration of 12 months. Membership will not continue after this period and cannot be renewed. Proof of eligibility is required. 

Adult Concession membership eligibility and restrictions 

• Available for off-peak access only. Proof of eligibility is required.
• Proof of eligibility will be needed on your first visit.
• We reserve the right to request proof of continued eligibility as and when required by us.
• The Adult Concession membership includes access to our Sport for Confidence Sessions, contact us to find out more or call us on 01245 950502 
  • Sport for Confidence Timetable 

Off Peak Access for Adult Concession memberships 

• Leisure World Colchester Gym & Classes: Monday to Friday 6am-5pm and anytime at weekends. 
• Colchester Sports Park Gym & Classes: Monday to Friday 6am-5pm and anytime at weekends. 
• Aqua Springs: Monday to Friday 9am-4pm and 10am-2pm at weekends.  

Adult Student eligibility 

• Students (age 16+) in full-time education – On presentation of: valid and in date NUS card, University or College ID card, proof of Full Time study for the current academic year. ID / letter to be shown at time of initial sign up.
• We reserve the right to request proof of continued eligibility as and when required by us. 

Start-Up Fees 

• A £20.00 start-up fee applies to all recurring card payment (RCP) memberships, except Concession memberships. 
• A £5.00 start-up fee applies to all pay-in-full memberships at the time of initial purchase and upon renewal. 

General Conditions 

• All benefits are subject to change without prior notice. 
• Membership benefits cannot be exchanged for cash or transferred to another member. 
• Misuse of benefits may result in suspension or termination of membership privileges. 
• Members are expected to adhere to facility rules and guidelines at all times. 

In addition to the above, other terms and conditions apply for memberships dependant on membership and payment type.

By paying in full at the time of purchase for the following Annual memberships you get 2 months free membership compared to monthly payments:

Terms and Conditions

• Valid from 27th December 2025 to 31st January 2026.
• Valid with Adult Plus, Adult Standard and Family memberships paid by monthly recurring card payment only.
• Offer code ResolutionReady26 must be quoted to receive 20% discount of the first 3 months as well as no sign up fee.
• New members only.
• Resolution Ready Discount cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

Terms and Conditions

• Valid until 31st January 2026.
• Valid on all memberships where a joining fee is normally charged.
• Offer code NJFJan26 must be quoted to receive no sign up fee.
• New members only.
• No Joining Fee offer cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

Terms and Conditions

• Valid from 23^rd February 2026 to 31st March 2026.
• Valid with annual pay in full Adult Plus, Adult Standard, Family and Youth memberships only.
• Offer code Annual15 must be quoted to receive 15% discount of the annual price.
• New members only.
• Annual15 discount cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

Terms and Conditions

• Valid until 31st March 2026.
• Valid on all memberships where a joining fee is normally charged.
• Offer code NJFMarch26 must be quoted to receive no sign up fee.
• New members only.
• No Joining Fee offer cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

Terms and Conditions

• Valid from 22nd May 2026 -25th May 2026.
• Valid with all monthly RCP memberships.
• Offer code MayNew26 must be quoted to receive 30% discount of the first month as well as no joining up fee.
• New memberships only.
• Membership must be live by the 25th May 2026
• Discount cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14-day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

• Valid from 1st August to 30th September 2026.
• Valid on all monthly RCP memberships.
• Offer code 22FOR2 must be quoted to receive 22% discount for the first 2 months and no sign up fee.
• New memberships only.
• Membership must be live by the 30^th September 2026.
• Offer cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.

Terms and Conditions
• Valid from 1st October 2026 to 31st Otober 2026.
• Valid with all current annual pay in full memberships available through www.colchesterleisureworld.co.uk
• Offer code OCT26 must be quoted to receive 15% discount of the annual price.
• New memberships only.
• OCT25 discount cannot be combined with other offers or discounts.
• No cash value.
• Any use of the membership during the 14 day cooling off period will be deducted from the refund, this will be either the pro-rata amount for the number of days membership at the full standard membership price before discount up to cancellation or the actual standard charge for facilities used, whichever is the higher.
All other general membership terms and conditions apply.