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Terms and Conditions

All of our terms and conditions in one place

Terms of Use
By accessing this site, you signify your agreement with and understanding of the following terms of use.

Content
All of the content featured or displayed on this site, including, but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software, is owned by Colchester Borough Council and its content providers, unless otherwise stated.

Permission is granted to copy electronically and to print in hard copy portions of this website. Any other use of materials on this website–including reproduction for purposes other than those noted above, modification, distribution, or republication–without the prior written permission of Colchester Borough Council is strictly prohibited.

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Links from this site to other sites are provided for your information and convenience only, and no responsibility or liability can be accepted for the content, accuracy or any other aspect of these sites. The provision of a link does not imply an endorsement of any kind by Colchester Borough Council.

Links Global Restrictions
Colchester Borough Council makes no representations that the content of this site is appropriate for use in all locations. Those who access this site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations. Users of this site may not necessarily be able to deal directly with all entities which have materials at this site.

Material To Be Consulted In Its Entirety
All materials at this site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions, disclosure or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download.

Leisure World General Terms & Conditions of Use - All Sites

Leisure World General Terms and Conditions of Use – All Sites

  • Customers must comply with all the terms and conditions of use, area specific rules, bookings and cancellation policies (available on our website).
  • All products/services must be paid for in advance, unless other specific rules apply.
  • Leisure World reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary.
  • Leisure World reserves the right to refuse custom, for any reason, if we deem it necessary.
  • Leisure World reserves the right to remove/ban anyone from our premises, for any reason, if we deem it necessary.
Lifestyles Membership

Lifestyles Membership Rules & Conditions of Use

 

  1. General Rules
  2. Bookings Rules / Use of Membership
  3. Group Fitness Class Cancellation Policy
  4. Payments
  5. Refunds
  6. Cancelling a Direct Debit Membership
  7. The Direct Debit Guarantee
  8. Freezing a Direct Debit Membership
  9. Pausing an Annual Membership
  10. Making Changes to a Membership
  11. Loyalty Points

 

General Rules

  1. All members are required to book in and obtain a ticket at the kiosks or the main desk before going through the turnstiles at Leisure World Colchester. Failure to do so may result in the space being re-sold.
  2. My Leisure Cards or tickets must be scanned at the turnstiles for all Aerobics classes attended.
  3. Activa Workout tickets must be handed to the staff at the reception desk in the Gym.
  4. Members must stop at Aqua Springs reception and show their my Leisure Card before going through to the facility.
  5. Leisure World reserves the right to refuse entry to members who do not present their cards and tickets on every visit.
  6. Members must comply with all the Centre conditions of use, and full terms and conditions of Lifestyles (available on our website), failure to comply may result in forfeiting all membership rights.
  7. All members must agree to have their photograph taken which will be stored on the Leisure World leisure management system. The photo will be taken at the time of purchase for new members purchasing in-person; however, any memberships purchased online or members without photographs on the system will be required to have a photograph taken to update our records when requested by the Leisure World staff. 
  8. Leisure World reserves the right to cancel or refuse a membership to any customers who do not agree to have their photograph taken and held on our system.
  9. All members are responsible for the security of their my Leisure Card and if the card is lost or stolen this must be reported to Leisure World.
  10. Leisure World will not be held responsible for any losses incurred by members due to lost or stolen my Leisure Cards.
  11. A fee of £3.50 will be charged for the replacement of lost my Leisure cards.
  12. my Leisure Cards are not refundable or transferable and if it is found that a third party is using a members card the membership will be suspended immediately pending investigation which may result in the membership being cancelled.
  13. Lifestyles 7 Day, 1 Month and 3 Month memberships can not be frozen or cancelled.
  14. Lifestyles memberships cannot be transferred.
  15. Membership applications are subject to approval. We reserve the right to refuse an application for a Lifestyles membership.
  16. The minimum age for an adult membership is 16.
  17. The maximum age for a junior membership is up to a persons 16.
  18. Entry to sessions and activities covered by your membership are subject to availability and queuing systems may operate at peak times.
  19. Facility usage may be restricted during certain sessions in the programme, for example for ladies only, people with disabilities, 50+ and other age/ability related activities.
  20. Leisure World reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary. Discounts cannot and will not be given on membership fees on such occasions.
  21. Car parking is free to all members, but only whilst they are using the Centre and parking cannot be guaranteed at peak times.
  22. Promotions will not be pre-advertised and refunds or credits cannot and will not be given retrospectively on any existing memberships.
  23. Customers wishing to take out Corporate, Joint, Student and Freedom memberships will be required to show eligibility upon joining the scheme and from time to time when requested by Leisure World. This would not normally be more frequently than every 6 months.  Proof of eligibility varies according to membership type as per below, and may be subject to change from time to time:
    1. Corporate – proof of employer such as in date staff card, current payslip.
    2. Joint – proof of same address of both members such as utility bills, driving licences.
    3. Student – On presentation of: valid and in date NUS card, University or College ID card, proof of Full Time study for the current academic year.
    4. Freedom – proof of low income as shown on the Concession Application form and displayed on our website or proof of serving military / military veteran status or proof of Student status as above.

 

Booking Rules / Use of Membership 

  1. Once a membership has been purchased whether in-person at Leisure World Colchester or online each individual member is responsible for making use of their Lifestyle Membership and utilizing the facilities and activities that are included within the subscription.
  2. Refunds will not be made solely on the grounds of unused memberships or any elements of the membership which are unused. See point 5. Refunds below.
  3. Bookings for sessions can be made up to seven days in advance.
  4. Full payment must be made for any activities not included in the membership option prior to play/activity.
  5. 48 hour cancellation notice must be given for all booked sessions. Cancellations with less notice will incur the full charge if the session is not resold.
  6. Non-attendance for booked courts or sessions will result in the full charge for the session being made and payable before any further bookings can be made or sessions attended.
  7. Session times must be observed during peak periods for all memberships, which include the Leisure Pool. You must return to the Welcome Zone in order to wait for entry to further sessions.
  8. Access from pools to Aqua Springs is not permitted through the link corridor whilst in wet swim wear.
  9. Use of the pools is only permitted during public swim sessions.
  10. Where Squash and Badminton are included in the membership package, a maximum of 2 racket courts (one at a time) may be used per day where applicable. Racket hire is available for a charge.
  11. It is compulsory for all Activa users to have been through an induction prior to using the gym. Inductions are charged separately and this payment is not included in your membership. 
  12. Freedom concession memberships are only valid for use:
  13. Aqua Springs from 9am to 4pm Monday to Friday and 10am to 2pm Saturday and Sunday.
  14. All other activities included in the membership can be used at anytime except after 5pm Monday to Friday.
  15. Leisure World reserves the right to refuse or cancel a member’s membership where it is deemed that the member is sub-letting facilities or providing personal training.
  16. Leisure World reserves the right to levy a charge to members for other persons/non-members playing with/against them on the same court if there are more than 2 players per booked session for Badminton and more than 2 players per booked session for Squash.

 

Group Fitness Class Cancellation Policy

  1. If you book but do not attend a class and do not provide the required notice you will be charged the full cost of the class.
  2. Notice periods: There must be a minimum of 2 hours’ notice given to cancel all Group Fitness Classes.
  3. Cancellations can be made via the online booking service or call Welcome Zone on 282000.
  4. You must ensure you confirm your attendance for each class by collecting your ticket from the kiosk or Welcome Zone and scanning your ticket at the turnstiles.
  5. Please note there is a 48 hour cancellation policy on all non-member class bookings.

 

Payments (for Direct Debits also see Lifestyles Membership Terms & Conditions Contract and/or Lifestyles Membership Terms & Conditions Non-Contract Memberships as applicable) 

  1. All membership fees whether by Direct Debit with an initial payment at the time of purchase or a one-off payment are all made in advance.
  2. Membership charges are reviewed from time to time and may be subject to an annual price increase. If paying by Direct Debit you will be sent written notice of changes to your payment in accordance with the Direct Debit guarantee.
  3. Direct Debit payments will be collected from the Bank Account authorised by the customer at the time of purchase on or just after the 1st of each month and these payments will commence as notified at the time of purchase whether this was in-person at Leisure World Colchester and as per your Direct Debit confirmation email/letter or when purchased online and as per the email confirmation of the Direct Debit instruction being set up.
  4. Leisure World cannot be held responsible for correspondence not received or lost in the post.
  5. Failure to make the monthly Direct Debit payment will result in a charge of £20 default administration charge being levied and your memberships being suspended until payment of the default fee and missed/failed payment has been received.
  6. If Direct Debit payments repeatedly fail Leisure World reserves the right to withdraw or cancel a membership on the Direct Debit scheme.
  7. Leisure World cannot be held responsible for cancelled memberships or failed payments due to errors made by the member’s bank.

 

Refunds (for Direct Debits also see Lifestyles Membership Terms & Conditions Contract and/or Lifestyles Membership Terms & Conditions Non-Contract Memberships as applicable)

Refunds are not available for any membership type on the Lifestyles Scheme, with the exception of:

  1. the 7 day money back guarantee period which applies only to the Fitness and Health & Fitness Annual or Direct Debit Non-Contract Memberships – memberships purchased more than 7 days previously will not be refunded. The 7 day money back guarantee only applies to new members who have not held a membership for Leisure World within the last 12 months.  In order to exercise this right, notification of cancellation within the 7 day period must be received in writing, which can be by email, by Leisure World from the member wishing to cancel their membership and to receive a refund.
  2. distance selling rules apply to memberships purchased online. This entitles the customer to cancel the membership and receive a refund within 14 days of purchase.  7 day, 1 Month and 3 Month memberships can not be purchased online.  Memberships purchased more than 14 days previously will not be refunded.  In order to exercise this right, notification of cancellation within the 14 day period must be received in writing, which can be by email, by Leisure World from the member wishing to cancel their membership and to receive a refund.

 

Cancelling a Direct Debit membership (also see Lifestyles Membership Terms & Conditions Contract and/or Lifestyles Membership Terms & Conditions Non-Contract Memberships as applicable)

  1. You are required to contact us giving no less than 30 days notice to cancel your non-contract Direct Debit by email: c.service@harlandsgroup.co.uk, by telephoning Harlands Services Ltd on: 01444 449 166 or by writing to: Harlands Services Ltd, 2nd Floor Rockwood House, 9 – 17 Perrymount Road, Haywards Heath RH16 3TW
  2. For contract memberships where a minimum of 12 monthly payments are due memberships can only be cancelled as per conditions set out in the Lifestyle Membership Terms & Conditions – Contract.
  3. 7 Day, 1 Month and 3 Month memberships cannot be frozen or paused and will expire 7 Days, 1 month or 3 months from the date of purchase or renewal as applicable.
  4. Leisure World cannot be held responsible for correspondence not received.
  5. If we are informed by your bank that the Direct Debit arrangement has been cancelled or if the Direct Debit has failed without the due notice being given a default administration charge of £20 will be levied and your membership will be suspended and cannot be used until alternative payment is made. Restarting your membership will also be subject to a further £20 joining fee.
  6. Leisure World will not refund members for any Direct Debit payments taken where the member has failed to follow the cancellation processes detailed in the full terms & conditions.

 

The Direct Debit Guarantee

All memberships paid by Direct Debit are covered by The Direct Debit Guarantee as per below: 

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit Colchester Borough Council t/a Leisure World Colchester will notify you 5 working days in advance of your account being debited or as otherwise agreed.
  • If you request Colchester Borough Council t/a Leisure World Colchester to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by Colchester Borough Council t/a Leisure World Colchester or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when Colchester Borough Council t/a Leisure World Colchester asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Freezing a Direct Debit Membership (also see Lifestyles Membership Terms & Conditions Contract and/or Lifestyles Membership Terms & Conditions Non-Contract Memberships as applicable)

  1. Non-contract Direct Debit memberships can be frozen for periods of one, two, three, four, five or six whole months up to a maximum total freeze period of six months in any one calendar year at no charge.   Please note: Joint memberships can only be frozen together – we are unable to freeze individual joint members.
  2. For contract memberships where a minimum of 12 monthly payments are due memberships can only be frozen as per the full terms and conditions of the Lifestyle Membership Terms & Conditions Contract).
  3. We require 14 days’ notice in writing to activate a freeze. The freeze will take effect on the first day of the next calendar month providing the 14 days’ notice has been given.  Where written notice is less than 14 days until the first of the month, the freeze cannot begin until the first day of the following calendar month i.e. the next full month will be charged.  Freezes from specific dates are not possible.
  4. Do not cancel your Direct Debit instruction if you wish to freeze your membership as this will be regarded by us as a cancellation. We will not collect direct debit payments from your account during the freeze period, but will automatically start to collect payments from your account once the freeze period finishes.  If you cancel your direct debit you will be charged the £20 joining fee to re-activate it.
  5. After the freeze period the Direct Debit will automatically re-start, therefore it is the responsibility of the member to cancel their Direct Debit instruction and notify Leisure World of this cancellation if they no longer want to hold their membership as per the normal cancellation terms and conditions detailed in section 6. Cancelling a Direct Debit Membership.
  6. Leisure World will not refund members for any Direct Debit payments taken where the member has failed to cancel their membership with us and cancel their Direct Debit instruction.

 

Pausing an Annual Membership 

  1. Annual memberships can be paused for a period of one, two, three, four, five or six whole months up to a maximum total pause period of six months in any one year. Please note: Joint Memberships can only be paused together – we are unable to pause individual joint members.
  2. We will activate this pause within 14 days of the pause being requested in writing and we reserve the right to apply the pause for whole months from the date of the pause being activated by us. If you have a specific date you want the pause to commence a minimum of 14 days’ notice must be given.

 

Making Changes to a Membership

  1. If you wish to Upgrade/ Downgrade your membership (dependant on what type of membership you hold) you may do so by completing an Upgrade/Downgrade form which is available from the Welcome Zone main desk at Leisure World Colchester.
  2. We require a minimum of 14 days’ notice in writing to activate an Upgrade or Downgrade. The change will take effect on the first day of the next calendar month providing the 14 days’ notice has been given.  Where written notice is less than 14 days until the first of the month, the change cannot begin until the first day of the following calendar month.  Changes from specific dates are not possible.
  3. If you wish to add or remove one member of a Joint Direct Debit Membership (dependant on what type of membership you hold) you may do so by completing a Joint to Sole or Sole to Joint membership form which is available from the Welcome Zone main desk at Leisure World Colchester.
  4. We require a minimum of 14 days’ notice in writing to activate an addition of a Joint Direct Debit Member. The change will take effect on the first day of the next calendar month providing the 14 days’ notice has been given.  Where written notice is less than 14 days until the first of the month, the change cannot begin until the first day of the following calendar month.  Changes from specific dates are not possible.
  5. We require 30 days’ notice in writing to remove a Joint Direct Debit Member. This is because a removal is a cancellation and cancellation terms apply.  The change will take effect on the first day of the next calendar month providing the 30 days’ notice has been given.  Where written notice is less than 30 days until the first of the month, the change cannot begin until the first day of the following calendar month.  Changes from specific dates are not possible.

 

Loyalty Points

  1. Loyalty points will be earned on each payment made by a customer for their membership.
  2. Loyalty points are not earned on corporate memberships paid by invoice.
  3. Full terms and conditions of the Loyalty Points scheme can be found on our website.

 

Lifestyles Membership - Minimum 12 Month Contract Membership

LIFESTYLE MEMBERSHIP TERMS & CONDITIONS – CONTRACT

Membership management services provided by Harlands Services Ltd – HELPLINE – 01444 449 166 c.service@harlandsgroup.co.uk 2nd Floor Rockwood House, 9-17 Perrymount Road, Haywards Heath, RH16 3TW. Reg. in England No. 2982925 VAT Reg. No. GB 799711370

PRINCIPLE TERMS

1. This agreement is an agreement between you the member, Colchester Borough Council/Leisure World Colchester (“the Club”) and Harlands Services Ltd (“Harlands”). This agreement commences once you have indicated your acceptance in the Declaration section of this web sign up process. If you did not sign up on the club’s premises you have 14 full days after signup to cancel this agreement for any reason. To exercise this right you must inform Harlands or the club of this by post, email or telephone using the details above. You can use the cancellation form on page 2 of this document but it is not obligatory. If you exercise this right to cancel we will reimburse you all joining and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.

2. Your membership starts immediately.

3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your direct debit instruction.

4. Harlands provides direct debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated with your Membership and set out below to Harlands.

FEES AND CHARGES

5. The Joining Fee / Initial Payment is due and payable immediately on execution of the agreement and is not refundable other than in the event ofbreach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principle Terms above.

6. Your obligations to Harlands include payment of the Direct Debit Payment Amount. You are obligated to make the “Minimum No. of Direct Debit Payments” stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights, as set out in the Principle Terms above.

7. If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay Harlands on demand (i) an initial administration fee of £20; and (ii) any and all further reasonable costs incurred by Harlands in recovering the due fees and charges from you, including costs in tracing you if you have changed your address without telling us. Harlands’ right to recover these fees and costs shall be in addition to and without limitation of our rights or those of Harlands which may exist notwithstanding the terms of our Agreement.

8. You agree to advise us promptly of any change to the Members Details provided.

9. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we or Harlands may pass the debt to a third party company for collection. In addition to any costs and charges Harlands may be entitled to under clause 7, the reasonable and direct costs incurred in employing the third party company will be borne by you, including costs in tracing you if you have changed your address without telling us.

AUTOMATIC RENEWAL

10. Once you have completed the Minimum No. of Direct Debit Payments we will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 30 days notice. Please note if your membership included the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date.

11. You may prevent the Automatic Renewal at any time by giving notice to Harlands via our Helpline 01444 449 166 (you should give us not less than 30 days notice). When the final minimum period payment has been taken you should also cancel your Direct Debit mandate directly with your bank.

12. Once you have completed the Minimum Number of Direct Debit payments you can cancel your Automatic Renewal payments by contacting our Helpline (you should give us not less than 30 days notice). After the final payment has been taken you should also cancel your Direct Debit mandate directly with your bank.

CANCELLATION

13. Relocation: This agreement can be cancelled in the event that your new permanent address is more than 15 miles away from the facility upon receipt of a copy utility bill or bank statement showing the new address.

14. Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided.

15. Redundancy: This agreement can be cancelled upon appropriate proof of redundancy from your employer or other loss of livelihood.

16. Pregnancy: This agreement can be cancelled if you become pregnant upon the appropriate written proof being given.
Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided and received (in writing or via email) by Harlands or the Club.

17. Breach: This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard.

FREEZING

18. Temporary Illness or Injury: This agreement may be frozen in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.
Please note – ANY Freeze will not be effected until the appropriate proof is provided and received (in writing or via email) by Harlands or the Club. Please note – A freeze period does not affect the Minimum No. of Direct Debit Payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed.

GENERAL TERMS

19. You agree to comply with the Lifestyle Membership Rules & Condition of Use which are displayed on our website: www.colchesterleisureworld.co.uk and the rules displayed in the Club which relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided we give you reasonable advance notice of the change.

20. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

21. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced. You may transfer your membership to another person provided that such person pay a Joining Fee signs an agreement with us and accepts the balance of any remaining Minimum No. of Direct Debit Payments.
22. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.

23. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

24. We may terminate this agreement with immediate effect on notice to you if you are in breach of the Clubs Rules (i.e. Stealing or other criminal activities within the facility). In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

Lifestyles Membership - Non-Contract Membership

LIFESTYLE MEMBERSHIP TERMS & CONDITIONS NON CONTRACT

Membership management services provided by Harlands Services Ltd – HELPLINE – 01444 449 166 c.service@harlandsgroup.co.uk 2nd Floor Rockwood House, 9-17 Perrymount Road, Haywards Heath, RH16 3TW. Reg. in England No. 2982925 VAT Reg. No. GB 799711370

PRINCIPLE TERMS

1. This agreement is an agreement between you the Member, Colchester Borough Council/Leisure World Colchester (“the Club”) and Harlands Services Ltd (“Harlands”). This agreement commences once you have indicated your acceptance in the Declaration section of this web sign up process. If you did not sign up on the club’s premises you have 14 full days after signup to cancel this agreement for any reason. To exercise this right you must inform Harlands or the club of this by post, email or telephone using the details above. You can use the cancellation form on page 2 of this document but it is not obligatory. If you exercise this right to cancel we will reimburse you all joining and membership fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.

2. Your membership starts immediately.

3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen, subject to your timely payment of the fees and charges set out below and the successful processing of your direct debit instruction.

4. Harlands provides direct debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated with your Membership and set out below to Harlands.

FEES AND CHARGES

5. The Joining Fee / Initial Payment is due and payable immediately on execution of the agreement and is not refundable other than in the event of breach or negligence by us or on the valid exercise of your statutory cancellation rights, as set out in the Principle Terms above.

6. Your obligations to Harlands include payment of the Direct Debit Payment Amount due on the 1st Direct Debit payment date and on the 1st of each month thereafter regardless of non-attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights, as set out in the Principle Terms above.

7. If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay Harlands on demand (i) an initial administration fee of £20; and (ii) any and all further reasonable costs incurred by Harlands in recovering the due fees and charges from you, including costs in tracing you if you have changed your address without telling us. Harlands’ right to recover these fees and costs shall be in addition to and without limitation of our rights or those of Harlands which may exist notwithstanding the terms of our Agreement.

8. You agree to advise us promptly of any change to the Members Details provided.

9. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we or Harlands may pass the debt to a third party company for collection. In addition to any costs and charges Harlands may be entitled to under clause 7, the reasonable and direct costs incurred in employing the third party company will be borne by you, including costs in tracing you if you have changed your address without telling us. 

AUTOMATIC RENEWAL
10. Your Direct Debit Payments will automatically continue collecting the Direct Debit Payment Amount every month. Your membership will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 30 days notice.

11. You may prevent the Automatic Renewal at any time by giving notice to Harlands via our Helpline 01444 449 166 (you should give us not less than 30 days notice). When the final payment has been taken you should also cancel your Direct Debit mandate directly with your bank.

CANCELLATION
12. You have the right to cancel this agreement at any time giving Harlands no less than 30 days notice.

FREEZING

13. You have the right to freeze membership payments for one, two, three, four, five or six whole months up to a maximum total freeze period of six months in any one calendar year at no charge. Please note: Joint memberships can only be frozen together – we are unable to freeze individual joint members.

14. You are required to give a minimum of 14 days’ notice in writing to activate a freeze. The freeze will take effect on the first day of the next calendar month providing the 14 days’ notice has been given. Where written notice is less than 14 days until the first of the month, the freeze cannot begin until the first day of the following calendar month i.e. the next full month will be charged. Freezes from specific dates are not possible.

15. Do not cancel your Direct Debit instruction if you wish to freeze your membership as this will be regarded by us as a cancellation. Direct Debit payments will not be collected from your account during the freeze period, but we will automatically start to collect payments from your account once the freeze period finishes.

16. If you cancel your direct debit you will be charged the £20 joining fee to re-activate it.

17. After the freeze period the Direct Debit will automatically re-start, therefore it your responsibility to cancel your Direct Debit instruction and notify Harlands of this cancellation if you no longer want to hold your membership as per the normal cancellation terms and conditions detailed in section 12. Cancellation above.

18. Refunds will not be given for any Direct Debit payments taken where you have failed to cancel your membership with us.

GENERAL TERMS

19. You agree to comply with the Lifestyle Membership Rules & Condition of Use which are displayed on our website: www.colchesterleisureworld.co.uk and the rules displayed in the Club which relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided we give you reasonable advance notice of the change.

20. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

21. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

22. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.

23. If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply

24. We may terminate this agreement with immediate effect on notice to you if you are in breach of the Clubs Rules (i.e. Stealing or other criminal activities within the facility). In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

Eligibility for Lifestyles Freedom Membership or Concession Leisure Card

The following shows what will be required as proof of eligibility for Freedom concession membership or a concession Leisure Card.

  1. Students (age 16+) in full-time education – On presentation of: valid and in date NUS card, University or College ID card, proof of Full Time study for the current academic year. ID / letter to be shown at time of initial sign up and will not be required again until the following academic year.
  2. Serving Military personnel & Military Veterans – Military ID card must be shown.
  3. Means tested – You will need one piece of evidence for one of the criteria listed below:
Benefit Being Claimed Proof Required
Income Support Current award letter from Jobcentre Plus
Income-based Jobseeker’s Allowance Current award letter from Jobcentre Plus
Income-based Employment and Support Allowance Current award letter from Jobcentre Plus
Pension Credit (Guarantee Credit) Current award letter from Jobcentre Plus
Working Tax Credit (gross income is £15,276 or less) Current HC2 NHS Prescription certificate
Child Tax Credit (gross income is £15,276 or less) Current HC2 NHS Prescription certificate
People not in receipt of a benefit but on a low income Current HC2 NHS Prescription certificate

The above criteria is subject to change at any time and it may mean that you are no longer eligible for a concession Freedom membership. Colchester Borough Council reserves the right to request proof of eligibility at any time, even if this has previously been provided.

Lifestyles Membership - Refer a Friend
  • Reward is only applicable when a referred friend takes out individual Lifestyles membership, paying by monthly direct debit or one off annual payment.
  • 7 day, 1 month, Student, Freedom, Joint or Junior memberships do not qualify.
  • Referrals must be made using “Refer a Friend” card by a current Lifestyles member paying by monthly direct debit or one off annual payment.
  • Referred “friend” must present the “Refer a Friend” card at the time of joining and pay the joining fee.
  • To be eligible for the reward, both the referring and the referred member must remain live members for three months from the joining date of the referred member.
  • Three months from the joining date of the referred member:
  • Loyalty points to the equivalent value of one month of their current membership will be credited to the referring member’s account Loyalty points to the equivalent value of the £20 joining fee will be credited to the referred members account Leisure World reserve the right to withdraw the scheme at any time.
My Leisure Card

Frequently Asked Questions

Why do I need a My Leisure Card?

My Leisure Card makes your visit to Leisure World easier and quicker. With it you can:

  • Book seven days in advance
  • Book online*
  • Scan through the turnstiles at Leisure World Colchester faster
  • Pay lower prices than those who do not have a card**
  • Receive special offers and promotions***

* not all activities and facilities will be available to be booked online

** Adult Leisure Card Holders will qualify for discounts on standard prices

*** if registered that you want to receive marketing information from us
Who can have a My Leisure Card?

Everyone can apply for a My Leisure Card. There are three levels:

  • adult My Leisure Card
  • junior My Leisure Card(for those aged 15 years and under)
  • concession My Leisure Card

Does My Leisure Card cost anything?

No, My Leisure Card is free of charge.
How do I apply for My Leisure Card?

The easiest way to apply is on-line by clicking on the “Click to sign up” image above right.   Parents/guardians applying for a junior My Leisure Card must complete a separate application for each child.

If you qualify for a concession My Leisure Card, you should apply online for an adult My Leisure Card, then bring proof of eligibility to Leisure World Colchester so a member of staff can transfer you to the concession category.

You can apply at Leisure World Colchester in person, but this might take longer, especially at busier times.
How do I know if I am eligible for a concession My Leisure Card?

The following shows what will be required as proof of eligibility for the concession My Leisure Card.

  1. Students (age 16+) in full-time education – written proof of enrolment on a full-time course must be shown.
  2. Serving Military personnel & Military Veterans – Military ID card must be shown.
  3. Means tested – You will need one piece of evidence for one of the criteria listed below:
Benefit Being Claimed Proof Required
Income Support Current award letter from Jobcentre Plus
Income-based Jobseeker’s Allowance Current award letter from Jobcentre Plus
Income-based Employment and Support Allowance Current award letter from Jobcentre Plus
Pension Credit (Guarantee Credit) Current award letter from Jobcentre Plus
Working Tax Credit (gross income is £15,276 or less) Current HC2 NHS Prescription certificate
Child Tax Credit (gross income is £15,2756 or less) Current HC2 NHS Prescription certificate
People not in receipt of a benefit but on a low income Current HC2 NHS Prescription certificate

The above criteria is subject to change at any time and it may mean that you are no longer eligible for a concession My Leisure Card.  Colchester Borough Council reserves the right to request proof of eligibility at any time, even if this has previously been provided.

My children are enrolled on a course, what do I need to do?

All children currently enrolled on any courses at any of the sites will be automatically and can pick up their My Leisure Card from the Welcome Zone reception at Leisure World Colchester. If you register for My Leisure Card when you come with them, staff will activate your card to give you access at their lesson times.
I am a customer of more than one Leisure World site, do I need a different My Leisure Card for each site?

No, you only need one My Leisure Card.
I am a member of a club which hires Leisure World Colchester, how will I get through the turnstiles?

To attend a club you will need to ask a Welcome Zone staff member to issue you with ticket to scan at the turnstiles.
I have booked a squash or badminton court, how will the person I am playing with get through turnstiles?

When the person you are playing with arrives at Leisure World Colchester, they will need to go to the Welcome Zone main desk and confirm the booking details. They will then be given a ticket to scan at the turnstile.
What if I forget to bring my card to Leisure World Colchester?

You will need to either go to the Welcome Zone main desk and identify yourself or to a self-service kiosk and enter your identification and pass code to get a ticket to scan at the turnstile.
Can I sign up to the scheme but not have a card?

Yes, you can sign-up to the scheme without ever taking a card; however, this will mean that you will be unable to use the fast-track entry through the turnstiles at Leisure World Colchester. If you are signing up to only use another site, such as Leisure World Tiptree, you are still more than welcome to have a card, but this site will not have turnstiles for fast-track entry.
Is there an alternative to the credit card size card?

Yes, if you would prefer to have a key fob instead of the card this will cost £1 and this will work in the same way as the card at the turnstiles.
What happens if my My Leisure Card is lost or stolen?

If your My Leisure Card is lost or stolen you can pay for another one to be issued. These will be charged at £3.50 for both credit card size cards and key fobs.
What if my My Leisure Card is broken or worn out?

If you return your broken or worn out card or key fob it will be replaced, like- for-like, free of charge.
What happens if I change my address or other contact details?

It is a condition of the use of the card that you update us if your details change and in order to make the most of My Leisure Card you need to keep us up to date so that you don’t miss out on offers and rewards.

My Leisure Card - Loyalty Points
  • You must be a my Leisure Card holder.
  • Your my Leisure Card must be presented at the time of payment for a product or activity in order to accrue** or redeem loyalty points. **Excludes Aqua Springs Beauty Therapy Treatments or products, block bookings and any invoiced items at any Leisure World centre, Courses/Lessons, Vending and Machines.
  • Loyalty points are awarded to the my Leisure Card holder paying for the product or activity and are not transferable.
  • 1 point will be awarded for each full £1.00 spent per activity or product (e.g. £4.10 = 4 points, £6.90 = 6 points). An incorrect award total may show on paper receipts. However the actual points awarded to your account and subsequent account balance will be correct.
  • Lifestyles members will earn points on their membership payments. All up front payments will have points awarded at the time of purchase/payment. Direct Debit payments will have points awarded at the end of each month.
  • Points for Kiosk and online transactions will be awarded the next day.
  • The current conversion value of a loyalty point is £0.01p.
  • There will be regular special promotions where you can boost your loyalty points. Look out for updates on our website, in the reception areas or speak to a member of staff for more information.
  • Leisure World may set a limit on the number of times points may be awarded for promotional items or activities on which additional points are available.
  • Loyalty points may only be redeemed to the full value of an activity, course or product (e.g. 190 points can be redeemed for a £1.90 Coffee, 500 points can be redeemed for a £5.00 pair of Zoggs goggles). Payment for activities or items cannot be split between points and cash/cheque/credit or debit card.
  • Loyalty points can only be redeemed by the member who is named and registered for the my Leisure Card.
  • Any points not redeemed within two years will become invalid and cannot be used as payment for items or activities.
  • Any changes to your personal details must be amended by you either through our website or speaking to a member of staff as per the my Leisure Card Terms & Conditions. Leisure World cannot be held responsible for any loss of points incurred as a result of out of date details.
  • Leisure World cannot be held responsible for any loss of points as result of my Leisure cards being lost or stolen.
  • Leisure World may decline to issue, withdraw or cancel Loyalty points, and / or remove a member from the scheme at any time where there is reasonable belief of: • any abuse or attempted abuse of the scheme • any breach or attempted breach of these terms and conditions • any behaviour relating to Leisure World that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information
  • The scheme is only for personal and consumer use and cannot be used for any business transaction or purpose.
  • Leisure World reserves the right to change, add or remove products and activities included in the scheme at any time and without notice.
  • Leisure World is entitled to remove points at any time if products are returned or activities/courses cancelled and a full or partial refund of the purchase price is given.
  • Leisure World reserves the right to suspend or remove loyalty points scheme at times of system disruption/maintenance.
  • Loyalty points have no cash redemption value.
Fitness Pool

In addition to points 1-7 below:

 

  • All public sessions are laned and speed graded to improve your swim experience.
  • We offer our customers a poolside access hoist at all times.
  • No outdoor footwear is permitted in the Fitness Pool village change.
  • A swim etiquette information flyer is available at reception.

The following applies to all of our Swimming Pools including Swimming Lessons, Sessions and Water Fitness Classes:

  1. The swimming pool prices listed are for public swim only. Please ask at our Reception for prices of special sessions.
  2. In all of our swimming pools, children under the age of 8 years must be accompanied in the water by an adult who is 16+ years.
  3. There is a maximum ratio of three children to one adult, with no more than two children under the age of 5 years. A pool safety flyer is available at reception.
  4. Swimmers are asked to exit the Fitness Pool 5 minutes before the end of a public swim session to allow staff time to prepare and clean for the next booking.
  5. To allow for changeovers, classes and sessions may terminate 5 minutes before or after the advertised closing time.
  6. Times for the swimming pools, sessions and classes may be subject to change due to bank holidays and pool events. Please check our class amendments and swimming pool pages for any changes to timetables before your journey.
  7. At various times of the year we run customer and staff training courses which take place during public sessions in the Swimming Pools. This will restrict pool availability at certain times.
  8. General Pool rules are displayed in the building and are there for your health and safety and your enjoyment.
Leisure Pool

In addition to points 1-7 below:

 

  • During the busy periods in the Leisure Pool a band system often operates. If the band system is in operation every customer will be guaranteed 1 hour 10 minutes.
  • All ride usage and safety rules are displayed on poolside.

Rapids:

  • The Rapids Ride is a fast, white water ride. You must be a competent swimmer with a minimum height of 1.35m. You will be checked at the entrance of the ride to make sure you comply with the height restriction.
  • No flotation aids are permitted.
  • Ride feet first
  • No goggles are allowed on the outside river rapids (including carrying them). A basket and a customer information sign is located at the entrance to the ride. Lifeguards cannot take responsibility for goggles. We accept no responsibility for goggles left in the basket or unattended.
  • Personal items are left at the owners risk. We advise leaving valuables with friends/family or placing them in a locker.

Flumes:

  • The Green flume is for single riders and adults holding child non swimmers only.
  • Non swimmers must wear flotation aids such as armbands and must be accompanied by an adult who is 16+ years.
  • The Blue flume is for single riders only. No flotation aids are permitted.
  • No running up the flumes.
  • No stopping whilst in the flume tubes.
  • No jewellery, watches or sharp objects.
  • Ride feet first

Do not use either the Rapids or the Flumes if:

  • You feel unwell
  • Have a heart or back condition
  • You are pregnant

The following applies to all of our Swimming Pools including Swimming Lessons, Sessions and Water Fitness Classes:

  1. The swimming pool prices listed are for public swim only. Please ask at our Reception for prices of special sessions.
  2. In all of our swimming pools, children under the age of 8 years must be accompanied in the water by an adult who is 16+ years.
  3. There is a maximum ratio of three children to one adult, with no more than two children under the age of 5 years. A pool safety flyer is available at reception.
  4. To allow for changeovers, classes and sessions may terminate 5 minutes before or after the advertised closing time.
  5. Times for the swimming pools, sessions and classes may be subject to change due to bank holidays and pool events. Please check our class amendments and swimming pool pages for any changes to timetables before your journey.
  6. At various times of the year we run customer and staff training courses which take place during public sessions in the Swimming Pools. This will restrict pool availability at certain times.
  7. General Pool rules are displayed in the building and are there for your health and safety and your enjoyment.
Swimming Pool Hire

AMENDMENTS: Any amendments made to the booking may be subject to an administration fee at the discretion of the management.

NON-REFUNDABLE DEPOSIT: The price you pay includes a non-refundable £50.00 deposit Leisure Pool hire and £30.00 deposit Teaching Pool hire.

CANCELLATIONS: Colchester Borough Council (CBC) reserves the right to close or prohibit the use of any facilities, at any time if the facilities are deemed to be unfit for use. Booking will be rescheduled where possible; if not all monies paid in advance of bookings that are cancelled by Colchester Borough Council will be refunded. Colchester Borough Council will not be liable for any other expenditure incurred or loss sustained directly or indirectly by the hirer arising from the cancellation. Any cancellations by the customer made less than 14 days prior to the booking will be subject to the following:

  • 13 days – 7 days notice of cancellation – 50% of the full booking price retained by CBC
  • 6 days to 48 hours notice of cancellation – 75% of the full booking price retained by CBC
  • Less than 48 hours notice of cancellation – 100% of the full booking price retained by CBC
All cancellations by the customer must be made in writing by email to contact.leisureworld@colchester.gov.uk or by post to Colchester Leisure World, Cowdray Avenue, Colchester, Essex C01 1YH

LOSS OR DAMAGE: Wilful damage must not be caused by anyone attending the booking, to the facilities, fixtures or fittings. The hirer will be liable to pay for the rectification of any damage caused by anyone attending the booking. Colchester Borough Council does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended in changing rooms or deposited in locker facilities.

CONDUCT AND CONTROL: The booking hirer must ensure that 2 adults (in addition to Colchester Borough Council staff) are present during the booking and that all guests to the booking are supervised. Fire and safety regulations must be adhered to. The Emergency Action Procedures of the building are available upon request.

ADMISSION: Colchester Borough Council through its Manager reserves at their absolute discretion to refuse the admission or to evict any person from any Leisure World site or to terminate any booking during the period should any conditions not be adhered to.

GENERAL RULES: All Leisure World general rules which are displayed around the building and/or on the website apply and must be adhered to at all times.

SWIMMING RATIOS: All children under the age of 8 years old must be accompanied in the water by an adult at all times, 1 adult : 3 children under the age of 8 years and 1 adult : 2 children under the age of 5 years.

PHOTOGRAPHY: Any person taking photographic or video footage of any kind at any CBC venue must have prior authority to do so from the Manager. Photographs of children must never be taken without prior parental consent. Photographs must never be taken in any changing areas under any circumstances whatsoever.

Group Fitness Classes

In order to get the best out of our Group Fitness Classes…

 

  • Booking is advisable for all our classes.
  • Please ensure you arrive in time to complete the warm up section. The instructor may refuse admission to participants who arrive after this section is completed.
  • To allow for changeovers, classes may terminate a few minutes before the published time.
  • Participants must be 16 years old and over (except Zumba, Street Dancercise, Circuits, Line Dancing and all Water Aerobic classes which are suitable for 14 years plus)
  • Children are not permitted to spectate workout classes.
  • All classes are subject to change.
  • Please read the pre activity questionnaire displayed around the building before participating in the classes.
  • All group fitness classes are suitable for all levels of fitness, but they may vary in complexity. Participants are invited to work at their own level with low-impact alternatives which are incorporated into most of our classes.
  • Correct footwear (trainers) and appropriate clothing must be worn.
  • Please bring a towel to each session.
  • To prevent dehydration we recommend that you bring water to each session.
Water Fitness Classes

In addition to points 1-7 below:

 

  • It is advisable to book Water Classes to avoid disappointment.
  • Before participating in any of the classes please see our ‘pre-activity readiness questionnaire’ which is located around the building.
  • Classes are suitable for 14 years+.
  • Class participants aged between 14-18 years and those with a medical history must advise instructors prior to the class starting.

The following applies to all of our Swimming Pools including Swimming Lessons, Sessions and Water Fitness Classes:

  1. The swimming pool prices listed are for public swim only. Please ask at our Reception for prices of special sessions.
  2. In all of our swimming pools, children under the age of 8 years must be accompanied in the water by an adult who is 16+ years.
  3. There is a maximum ratio of three children to one adult, with no more than two children under the age of 5 years. A pool safety flyer is available at reception.
  4. To allow for changeovers, classes and sessions may terminate 5 minutes before or after the advertised closing time.
  5. Times for the swimming pools, sessions and classes may be subject to change due to bank holidays and pool events. Please check our class amendments and swimming pool pages for any changes to timetables before your journey.
  6. At various times of the year we run customer and staff training courses which take place during public sessions in the Swimming Pools. This will restrict pool availability at certain times.
  7. General Pool rules are displayed in the building and are there for your health and safety and your enjoyment.
Birthday Parties

Payment Terms

Payment must be made by debit or credit card at the time of booking. This payment includes a non-refundable deposit payment of £30. Any amendments made to the booking may be subject to an administration fee at the discretion of the management. Please note the prices may be subject to a price increase at any time.

Cancellations

Colchester Borough Council reserves the right to close or prohibit the use of any facilities, at any time if the facilities are deemed to be unfit for use. Parties will be rescheduled where possible, if not all monies paid in advance of bookings that are cancelled by Colchester Borough Council will be refunded. Colchester Borough Council will not be liable for any other expenditure incurred or loss sustained directly or indirectly by the hirer arising from the cancellation.

  • If the customer cancels the party the £30 non-refundable deposit will not be refunded.
  • Any cancellations by the customer made less than 14 days prior to the party will be subject to the following;
  • 13 days – 7 days notice of cancellation – 50% of the full booking price retained by Colchester Borough Council.
  • 6 days to 48 hours notice of cancellation – 75% of the full booking price retained by Colchester Borough Council.
  • Less than 48 hours notice of cancellation – 100% of the full booking price retained by Colchester Borough Council.

All cancellations by the customer must be made in writing by post to: Leisure World Colchester, Cowdray Avenue, Colchester CO1 1YH, or email: contact.leisureworld@colchester.gov.uk

All birthday party bookings are subject to availability of the relevant facilities and staff.

Loss or Damage

Wilful damage must not be caused by anyone attending the party, to the facilities, fixtures or fittings. The hirer will be liable to pay for the rectification of any damage (including accidental) caused by anyone attending the party. Colchester Borough Council does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended in changing rooms or deposited in locker facilities.

Conduct and Control

The party hirer must ensure that 2 adults (in addition to Colchester Borough Council staff) are present during the party and that all guests to the party are supervised. Fire and safety regulations must be adhered to. The Emergency Action Procedures of the building are available upon request.

Admission

Colchester Borough Council through its Manager reserves at their absolute discretion to refuse the admission or to evict any person from any Leisure World site or to terminate any party during the period should any conditions not be adhered to.

Swimming Parties

All children under the age of 8 years old must be accompanied in the water by an adult (1 adult: 3 children) at all times. It should be also noted that children under 5 years of age should be accompanied on a ratio of 1 adult to 2 children.

Leisure World Colchester

Please arrive at the Welcome Zone 15 minutes before the party is due to start and inform the Welcome Zone team of your arrival. The party staff will then meet you in the Welcome Zone and will then take the children and accompanying adults through to the chosen party activity which lasts for one hour. The children will have their Tea Party in the Jack Poole Lounge and the Tea Party will last for one hour. You are able to access the Tea Party room 15 minutes before your activity to set up and will have access to this room throughout the party. Jugs of water will be provided.

Leisure World Highwoods and Tiptree

Please arrive at the Main Reception 15 minutes before the party is due to start and inform reception staff of your arrival. The party staff will meet you at the main reception and will then take the children and accompanying adults through to the chosen party activity which lasts for one hour. The Tea Party room details will be enclosed at the time of booking, the Tea Party will last for one hour. You are able to access the Tea Party room 30 minutes before your activity to set up and will have access to this room throughout the party. Jugs of water will be provided.

Holiday Fun Booking and Terms and Conditions

By signing the Children’s Activities and Kids/Base Camp Booking Form and Holiday Activities you agree to comply with all the Terms and Conditions set out below:

  •  If you have entered any information in the Medical History section, it is your responsibility to inform the Staff or Sports Coach on arrival to the activity.
  •  Medication such as asthma pumps and insulin can be left with a member of staff and a letter of instruction of procedures is required from a parent/guardian. Staff will not administer medication of any kind (including Epi-Pens)
  • Children must not attend if they feel unwell, are running a temperature or have strains or fractures etc.
  • As a registered provider of child care, it is our responsibility to contact the Child Protection Unit, if we have concerns for any child’s well-being.
  • Colchester Leisure World reserves the right to refuse an application if your child or other children’s safety or well-being is at risk.
  • All bookings are non transferable/refundable
  • Colchester Leisure World reserves the right to amend/cancel the programme where this is found to be necessary.
  • All physical movement involves risk of injury. Colchester Leisure World and its staff cannot be held responsible for any accidental injury, or loss or damage to personal belongings.
  • Some activities mat take place outside. Please provide your child with a sun hat and sun cream (to be applied by the child) for sunny days.
  • Parents are required to stay with children (under 8 years) attending any trampolining session.
  • Parents/guardians will be contacted and asked to come and collect any child if taken ill within the day.
  • Kids Camp is for children in school years 1-6 and Base Camp is for children in school years 7-11. (This is split into 8yrs+ and under 8yrs for kids camp and 12-15yrs for Base camp)

 


 

Clothing

All participants are expected to wear appropriate clothing for the activity:

  •  T-Shirt/sweatshirt, tracksuit bottoms, shorts or leggings and trainers are recommended
  •  All jewellery and watches must be removed.
  • Shoulder length hair should be tied up.
  • NO JEANS, SKIRTS , DRESSES OR SANDALS.

Trampolining

Same as above and:

  •  Thick socks/trampolining shoes
  •  Clothing free from zips buckles and buttons.
  • Hoods to be tucked in when jumping.

Kids/Base Camp

Please remember to bring a swimming costume and towel every day plus a bottle of water.


 

Food for Kids/Base Camp

A packed lunch will be provided, but please supply your child with any extra drinks/snacks if you feel he/she will require it. Children will not be permitted to make trips to the Coffee Shop, Juice Bar or Vending Machines.

Snacks

Cereal bar/biscuits and water Lunch Sandwich, crisps, fruit, a yogurt and a cake with still orange or blackcurrant juice.

Dietary Requirements and Preparing Food and Drink

If children have any dietary requirements we will do our best to accommodate them. However parents are welcome to give their children additional snacks or a different packed lunch if they wish. Please inform staff on arrival. Please note we are not able to provide refrigeration for food. We advise that you use an insulated container with a frozen pack or have non perishable food items such as prepacked food. Please check with the manufacturer’s guidelines to ensure storage times are sufficient. Lunch is approximately 12pm.


 

Signing In for Kids/ Base Camp

Kids Camp

  • Registration is at 8am or 9am. No admittance is allowed prior to these times.
  • Parents/guardians are required to write the following in the register: – The child’s swimming ability (over 8 years only). – Medical information – Emergency contact telephone number where the parent/guardian can be contacted that day.
  •  The parent/guardian may escort their child(ren) into Charter Hall to place the lunch order.

Kids/Base Camp

  •  If another adult is collecting a child then a letter will need to be submitted during ‘sign in’. The person collecting will need to produce some identification, such as driving licence or passport and must be over 16 years old. Please inform staff when signing in.
  •  If the child requires medication a form needs to be filled in giving details of administration.
  •  Registration must be completed by 9.30am. Please inform in advance of any late arrivals.

Base Camp

  •  Children can come to Base Camp without the need for a parent/guardian to sign them in or out. This can only be done if a letter has been submitted (in person) by the parent/guardian.
  •  Signing in is done in Charter Hall lobby.

Signing Out

Kids Camp

3pm – Charter Hall Lobby

5.30pm – Charter Hall Lobby

  • Children must be signed out by their collecting adult, recording the time of departure. Due to security reasons only staff members can go into Charter Hall or Jack Pool Lounge to collect their child. Parents/guardians are requested to wait outside until their child is brought to them.
  •  Any medication will also need signing out.

Base Camp

  •  Signing out will take place in the Charter Hall Lobby between 5-5.30pm. However there may be times when it will be at another location. There will be a notice at reception stating the change of collection.

Please respect our session times and collect your children promptly or a fee will be charged.


 

Swimming for Kids/Base Camp

Swimming is a core part of Kids Camp and all children must participate.

  •  At the point of registration the parent/guardian will be required to indicate if the child is a strong or weak swimmer.
  • All children 8 years and over must have a GREEN SWIMMING HAT (strong swimmer) YELLOW SWIMMING HAT (weak swimmer). Hats cost £1
  •  All children attending Kids Camp must be able to dress and undress themselves confidently for swimming.

Kids Camp & Over 8s Swimming

Children 8 years and over will swim in the Leisure Pool which has 14 features including internal lazy river ride, waves (varied depth) and flumes or they will swim in the Fitness Pool as part of the inflatable Aquafun session (deep water up to 3.5 metre). Lifeguards are on duty and additional Kids Camp staff are in the water.

Strong Swimmers

Must be able to swim confidently in a water depth of 1.35m rising to 2m when waves are on, and confident in fast flowing water, and able to use all areas of the Leisure Pool and Fitness Pool (max depth 3.5m) without constant supervision. Children should have the ability to swim up to 25m unassisted.

Weak Swimmers

If your child is not confident in fast flowing water and waves then your child will have access to the beach area, spas and flumes. They will not be allowed in the deep end of the Leisure Pool where the waves and lazy river are located.

  •  Armbands MUST be provided by parents for children who are weak or nonswimmers.
  • Children with armbands will not be allowed on the flumes.

Kids Camp Under 8’s Swimming

  • Children under 8 years will swim in the Teaching Pool.

A Parents Manual outlining Colchester Leisure World’s policies and procedures is available on request or can be downloaded online

Booking Form

We accept some paper and electronic Childcare Vouchers as payment for Kids Camp & Base Camp.
To check if we take vouchers please email contact.leisureworld@colchester.gov.uk, giving your contact details and details of the voucher scheme you would like to use.
Please allow 21 days for confirmation. Your email confirmation must then be shown to the staff at the time of enrolment/payment.

 

Courts and Pitches
  • 48 hours cancellation notice must be given for all booked sessions.
  • You can also hire a range of sports equipment, including rackets, from our reception.
Lost Property Policy

Lost property will be kept securely for 28 days from the date of loss.

Items not kept include:

  • Shampoo and shower gel
  • Under garments
  • Hairbrushes, combs or hair clips/bands
  • Water bottles

Items kept for 24 hours include:

  • Wet towels
  • Wet clothes
  • Goggles

If a Debit/Credit card is handed in we will contact the appropriate Bank/Building Society. If they advise us to, we will destroy the card.

The management of Leisure World cannot be held responsible for property that is left behind and subsequently stolen or lost.

Refunds and Exchanges

In addition to your legal rights, we will also allow you to return goods if you change your mind providing the product(s) are in new and unworn/unused condition, all packaging is intact and any relevant hygiene labels are in place.

Please return the goods to us with the original till receipt within 14 days and we will offer you an exchange or refund.

Leisure World