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Enrol for Swim School

Everything you need to know about enrolments

Enrolments

Customers are required to enrol in person at Leisure World Colchester.

Lesson timetable for swimming and aquatic lessons 2018

 

Enrolment dates for January – March 2018 Term

For Existing* Customers:

From Saturday 2 December to Wednesday 13 December 2017

Monday to Friday: 4.00pm – 6.00pm

Saturday: 9:00 – 12:00pm

Enrolment takes place in the Meeting Room next to the Fitness Pool spectating area.

For Sunday and weekday evening lessons enrolment can be completed during lesson time at our Welcome Zone Reception.

PLEASE NOTE: Due to high demand, places are only guaranteed to be held until Sunday 10 December 2017

* Existing customers who are paying by Direct Debit are automatically enrolled onto the new term of lessons and do not need to attend the enrolment sessions (as long as you are happy to accept the level, day and time allocated by the Swimming School Team Leader).  Read more information below


For New Customers:

Thursday 14 December 2017 from 3.00pm

Enrolment will take place in the Studio. Please follow appropriate signage.

PLEASE NOTE: due to increasing demand for the Swim School there will be a queuing system in place on 14 December 2017

During the above dates, Direct Debit customers can collect a copy of their new term dates and class times from the Welcome Zone at any time.

How to Pay

There are two ways to pay for your Swim School lessons.

  • Pay for a single full term of lessons Up Front. 
  • Pay by monthly Direct Debit

 

Existing Customers

Payment for lessons MUST be made during the advertised enrolment weeks in order to secure your place for the next block of lessons. Failure to pay during these weeks will result in your place being reallocated. If you have already enrolled to pay by Direct Debit you will automatically be allocated and confirmed a place on each block of lessons.

Details of allocated places will be on the main reception desk for you to check your allocated place with a member of staff during the enrolment weeks.

If you are happy with the day and time allocated you will not need to do anything. If you need to change the day and time allocated you will need to attend the enrolment session week commencing Saturday 9 December to move your slot.

Enrolment for Existing Customers December 2017


 

New Enrolments

Lessons may be paid for as an upfront payment for the block or the cost of swimming lessons may be spread across the year by Direct Debit. You will not have to pay out large sums just before / after Christmas or before / after your summer holiday.

No queuing at re-enrolment (as long as you are happy to accept the level, day and time allocated by the Swim School Team Leader).

Direct Debit application forms are available from main reception. Simply complete the application form including your bank account details and hand it in with the first month payment when you enrol on Thursday 14 December 2017. (These enrolment dates will change with enrolments throughout the year.)

You can only apply to pay by Direct Debit during one of our block enrolment periods in March / April, July or December.

When do I enrol for the next block of lessons which commence Tuesday 2 January 2018?

  • On Thursday 14 December from 3pm

What will the next block of 14 lessons cost?

  • For Standard ½ hour lessons (including Water Babes, Water Tots, Ducklings, Tadpoles and Stages 1 to 7) – £71.50 full payment by credit/debit card, cash or cheque
  • For Advanced Aquatics Programme 1 hour lessons – £88.00 full payment by credit/debit card, cash or cheque
  • For Adult 1 hour lessons – £83.60 full payment by credit/debit card, cash or cheque

Enrolment for New Customers December 2017

Lesson Dates September - December 2017

Mondays            – Every Monday from 4 September to 11 December (except 23 October half-term)


Tuesdays           – Every Tuesday from 5 September to 12 December (except 24 October half-term)


Wednesdays      – Every Wednesday from 6 September to 13 December (except 25 October half-term)


Thursday            – Every Thursday from 7 September to 14 December (except 26 October half-term)


Fridays                – Every Friday from 8 September to 15 December (except 27 October half-term)


Saturdays            – Every Saturday from 2 September to 9 December (except 7 October Fire Swim)


Sundays              – Every Sunday from 3 September to 10 December (except 8 October Fire Swim)

 

There will be no Rookie Lifeguard lessons 1 October & 26 November due to Swimming Gala bookings.  The Leisure Pool lessons will be held in the Teaching Pool on these dates.

Please note the car park at Leisure World is likely to be very busy due to events in Charter Hall on the following dates Please allow extra time to park prior to lessons:

  • SATURDAY 2 & SUNDAY 3 SEPTEMBER – FENCING COMP
  • SUNDAY 8 OCTOBER DURING DAY (WRESTLING)
  • SATURDAY 9 & SUNDAY 10 SEPTEMBER – ROBOT WARS
  • SATURDAY 14 OCTOBER – NCT SALE
  • SUNDAY 15 OCTOBER – ROLLERSKATING COMPETITION
  • SATURDAY 11 & SUNDAY 12 NOVEMBER (GAMING FESTIVAL)
  • MONDAY 11 DECEMBER DURING DAY (CAROL CONCERT)

     

Lesson Dates January - March 2017

Lessons commence Tuesday 2 January 2018 running through to Monday 26 March 2018. 

No lessons Monday 12 February to Sunday 18 February (half-term week).

 

Mondays            – Every Monday from 8 January to 26 March (except 12 February half-term)


Tuesdays           – Every Tuesday from 2 January to 20 March (except 13 February half-term)


Wednesdays      – Every Wednesday from 3 January to 21 March (except 14 February half-term)


Thursday            – Every Thursday from 4 January to 22 March (except 15 February half-term)


Fridays                – Every Friday from 5 January to 23 March (except 16 February half-term)


Saturdays            – Every Saturday from 6 January to 24 March (except 17 February half-term)


Sundays              – Every Sunday from 7 January to 25 March (except 18 February half-term)

 

Direct Debit Payment Dates April 2017

First Payment             – 1 February 2018


Second Payment        – 1 March 2018


Third Payment           – 1 April 2018


Fourth Payment         – 1 May 2018


Fifth Payment             – 1 June 2018


Sixth Payment            – 1 July 2018


Seventh Payment       – 1 October 2018


Eighth Payment         – 1 November 2018


Ninth Payment           – 1 December 2018

Direct Debit FAQs

When do I enrol for the next block of lessons which commence Tuesday 2 January 2018?

  • Thursday 14 December 2017 from 3pm

Do I need to inform you if I change my bank details after I have signed up for the Direct Debit Scheme?

  • Yes, please inform us immediately if you change your bank detail
  • You will need to complete a new direct debit mandate.

What happens if my Direct Debit payment fails?

  • If your Direct Debit payment fails for any reason on 1st of the month alternative payment will need to be made. Fees may apply see full terms and conditions of the scheme.
  • Failure to make alternative payment will ultimately mean that we cancel the place(s) on the Swimming Lesson programme.

What happens if I cancel my Direct Debit?

  • If we are informed by your bank that the Direct Debit arrangement has been cancelled, your place on the lessons will be suspended and you or your children are no longer eligible to attend the swimming lessons under the scheme until alternative payment arrangements have been made. Fees may apply see full terms and conditions of the scheme.
  • Failure to make alternative payment will ultimately mean that we cancel the place(s) on the Swimming Lesson programme.

Can I pay for more than one child by Direct Debit?

  • Yes, you will need to complete the Swimmer Details form with details of all of the children you wish to pay for and this will be called in one amount. You will receive written confirmation of the Direct Debit reference, amount and schedule of payments for each swimmer.

I am an adult wishing to enrol on swimming lessons can I pay by Direct Debit?

  • Yes, complete the same application form and complete the adult swimmer details on the Swimmer Details form.
  • You can also add a second adult swimmer.

Do I have to pay by Direct Debit or can I pay for the next block of lessons in full at enrolment?

  • You are welcome to pay for the entire next block of lessons at enrolment. The Direct Debit scheme has been introduced to give you the option to spread your payments if you wish.

What will the next block of 11 lessons cost?

For Standard ½ hour lessons (including Water Babes, Water Tots, Ducklings, Tadpoles & Stages 1 to 7)

  • £71.50 full payment by credit/debit card, cash or cheque

For Advanced Aquatics Programme 1 hour lessons

  • £88.00 full payment by credit/debit card, cash or cheque

For Adult 1 hour lessons

  • £83.60 full payment by credit/debit card, cash or cheque

 

How much will the Direct Debit payments be during 2018?

For Standard ½ hour lessons (including Water Babes, Water Tots, Ducklings, Tadpoles & Stages 1 to 7)

  • £28.96 initial payment by credit/debit card, cash or cheque
  • £28.88 by DD on the 1st of each month as per the DD schedule

For Advanced Aquatics Programme 1 hour lessons

  • £35.60 initial payment by credit/debit card, cash or cheque
  • £35.55 by DD on the 1st of each month as per the DD schedule

For Adult 1 hour lessons

  • £33.84 initial payment by credit/debit card, cash or cheque
  • £33.77 by DD on the 1st of each month as per the DD schedule

Direct Debit prices are based on 40 weeks of swimming lessons per year.  This means that whether you pay for lessons in full at enrolment or by Direct Debit you will be paying exactly the same amount per lesson.

Can I enrol for Swimming Lessons On-line?

  • At the present time we are unable to offer on-line enrolments. We apologise for any inconvenience this may cause.

Price Increases

  • If you have signed up to pay by Direct Debit you will be informed in writing a minimum of 10 days prior to the payment date of any price increase.
Direct Debit Terms & Conditions

Swimming Lesson & Direct Debit Terms & Conditions 

Membership management services provided by Harlands Services Ltd – HELPLINE – 01444 449 166 / c.service@harlandsgroup.co.uk  2nd Floor Rockwood House, 9-17 Perrymount Road, Haywards Heath, RH16 3TW. Reg. in England No. 2982925 VAT Reg. No. GB 799711370

PRINCIPLE TERMS

This agreement is an agreement between you the Swimming Lesson Payer, Colchester Borough Council/Leisure World Colchester (“the Club”) and Harlands Services Ltd (“Harlands”). This agreement commences once you have indicated your acceptance in the Declaration section of Swim Lesson enrolment sign up process. 

Harlands provides direct debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated the Swimming Lessons booked by you and set out below.

FEES AND CHARGES

Your obligations to Harlands include payment of the Direct Debit Payment Amount due on the 1st Direct Debit payment date and on the 1st of each month thereafter (except for January, August and September) regardless of non-attendance, except where the Agreement is cancelled in accordance with the cancellation terms below or under your statutory cancellation rights.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay Harlands on demand (i) an initial administration fee of £10 per Direct Debit Reference (each Swimmer will have an individual Direct Debit Reference); and (ii) any and all further reasonable costs incurred by Harlands in recovering the due fees and charges from you, including costs in tracing you if you have changed your address without telling us. Harlands’ right to recover these fees and costs shall be in addition to and without limitation of our rights or those of Harlands which may exist notwithstanding the terms of our Agreement

You agree to advise us promptly of any change to the details provided.

If you fail to pay any amount due under this agreement for a period of more than thirty days, then we or Harlands may pass the debt to a third party company for collection. In addition to any costs and charges Harlands may be entitled to under clause 7, the reasonable and direct costs incurred in employing the third party company will be borne by you, including costs in tracing you if you have changed your address without telling us.

AUTOMATIC RENEWAL

Your Direct Debit Payments will automatically continue collecting the Direct Debit Payment Amount every month (except January, August and September). Your Swimming Lessons will be extended by one month for each payment (“Renewal Period”). This renewal Direct Debit payment amount may only be amended if we advise you in writing giving not less than 30 days notice.

You may prevent the Automatic Renewal at any time by giving notice to Harlands via our Helpline 01444 449 166 (you should give us not less than 30 days notice). When the final payment has been taken you should also cancel your Direct Debit mandate directly with your bank.

CANCELLATION

You have the right to cancel this agreement at any time giving Harlands no less than 30 days notice.

If we are informed by your bank that the direct debit arrangement has been cancelled, your place on the lessons will be suspended and you or your children are no longer eligible to attend the swimming lessons under the scheme until alternative payment arrangements have been made. Additional fees and charges will apply as set out above.

If your Direct Debit fails we will contact you to inform you to arrange for payment by an alternative method and if necessary complete a new Direct Debit Mandate. Additional fees and charges will apply as set out above.

Failure to make alternative payment will ultimately mean that we cancel the place(s) on the Swimming Lesson Programme.

GENERAL TERMS

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.

If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply

We may terminate this agreement with immediate effect on notice to you if you are in breach of the Clubs Rules (i.e. Stealing or other criminal activities within the facility). In this event you will not be liable to pay any further Direct Debit Payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

Swimming Lesson applications are subject to approval. We reserve the right to refuse an application for Swimming Lessons.

Minimum age for the payer of any Direct Debit is 16 years.

Refunds are not available on the Swimming Lesson scheme.

Non-attendance or missed weeks by the customer will not be subject to any refund.

The Centre Management reserves the right to change or cancel the programme sessions/facilities without prior notice where necessary.

Promotions will not be pre-advertised and refunds or credits cannot be given retrospectively for existing customers.

All new swimmers being enrolled onto our swimming lessons for the first time must also have a Swimming Lesson Registration Form completed detailing important additional information relating to any medication or medical conditions.

Once a swimmer is enrolled onto our Swimming Lesson programme it is the responsibility of the customer, or a parent/guardian if customer under 16 year of age, to ensure that any changes to medical history and/or medication or any other change of circumstance is reported in writing to Leisure World Colchester. (Change of details forms are available from Main Reception and will be available at future swimming enrolments for this purpose).

Leisure World Colchester reserves the right to withdraw the Swimming Lesson Direct Debit scheme at any time.

Leisure World does not accept responsibility for any postal applications lost in the post or not received.

 

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