Select Page

Closure of Leisure World - Frequently Asked Questions

Following the Government’s announcement on Monday 4 January, all our leisure facilities including Aqua Springs Spa, will be closed for the foreseeable future.

We will be reviewing the closure on a regular basis and will look to reopen as soon as possible within Government guidelines regarding COVID-19

We appreciate your patience during this difficult time.  We wish you all well and look forward to welcoming you again when we re-open. 

 

How long will you be closed?

Following the Government’s announcement on Monday 4 January, all our leisure facilities, including Aqua Springs Spa, will be closed for the foreseeable future.  We will remain closed until restrictions are updated. 

I am a Lifestyles member paying by Direct Debit, what do I need to do?

We will continue to freeze your Direct Debit until we open.  Dependant on a re-opening date a pro-rata rate may be applied. (this a rate to reflect the number of days that will be available to you to use your membership in whichever month we open).

Please do not cancel your Direct Debit as this will incur a set-up fee if you wish to re-join.  

I am a Lifestyles member and have paid in advance for my membership, what do I need to do?

You do not need to do anything.  We will pause your membership for the duration of the closure and your membership expiry date will be extended to reflect the period of the closure when we re-open.

I or my children attend Swimming Lessons and I pay by Direct Debit, what do I need to do?

We will continue to freeze your Direct Debit until we open.  Dependant on a re-opening date a pro-rata rate may be applied. (this a rate to reflect the number of days that will be available to you to use your membership in whichever month we open).

 Please do not cancel your Direct Debit as this will incur a set-up fee if you wish to re-join.  

I or my children attend Swimming Lessons and I have paid in advance, what do I need to do?

You do not need to do anything.  We will transfer the remaining credits on your current term over to lessons when we re-open.   

I represent a Club/Group/Organisation with a Block Booking, what do I need to do?

 All Block Hire will be cancelled during the period of closure and therefore, will not be invoiced.   

I have paid for a casual booking for a class, court or hall in the next 7 days, what do I need to do?

We will refund all bookings made which are due to take place during any period of closure.

I have a Beauty Treatment booked, what do I need to do?

We will contact you to arrange an appointment time for when we re-open. 

I have paid in advance for Personal Training sessions, what do I need to do?

Your Personal Training sessions will be transferred to dates when we re-open. 

I have paid for a course, what do I need to do?

We will contact you to arrange a transfer to a course when we re-open. 

What happens to my Loyalty Points?

You will not lose or gain any loyalty points during the closure period.  Any refunds made where loyalty points were initially added to the transaction will have loyalty points deducted to reflect the refund.

If you have said you will contact me, how quickly will you do this?

We will work through all the contacts we need to make as quickly as possible and aim to have completed this within the next 5 – 7 working days.  If, however, after this time we have not contacted you please email us at contact.leisureworld@colchester.gov.uk and we will be happy to help. 

Will I be able to use the Car Park at Leisure World Colchester?

The car park will remain open and charges will apply.   

Leisure World